Summary
Overview
Work History
Education
Skills
Timeline
Generic

Clive Usher

Brooklyn,NY

Summary

Organized and dependable candidate successful at managing multiple priorities with positive attitude. Willingness to take on added responsibilities to meet team goals. Attentive DSP passionate about offering expert support for emotional, physical and mental needs. Caring, vigilant and devoted to patients. Bringing top-notch multitasking, organizational and conflict management skills. Level-headed professional with extensive experience helping patients and clients with self-care and day-to-day tasks. Kind and punctual individual assists with nursing treatments, supports diagnostic procedures and provides companionship. Passionate about improving well-being of others and providing compassionate treatment to patient community.

Overview

15
15
years of professional experience

Work History

Customer Service Representative

GC Services
02.2023 - Current
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Pest Control Technician

Planet Pest
02.2017 - 04.2022
  • Eliminated pest infestations by accurately identifying pests and applying appropriate treatment methods.
  • Improved client satisfaction by providing thorough inspections and effective solutions for pest control issues.
  • Maintained detailed records of treatments performed, ensuring accurate billing and clear communication with clients.
  • Reduced callbacks by effectively addressing all areas of concern during initial service appointments.

Direct-support-professional

UCP
04.2010 - 01.2018
  • Administered medication as directed by physician.
  • Maintained clean, safe, and well-organized patient environment.
  • Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
  • Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
  • Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.

Education

High School Diploma -

ENY High School of Transit Technology
Brooklyn, NY
06.2004

Skills

  • Chemicals handling
  • Data entry
  • Critical thinking
  • Call center experience
  • Microsoft Excel
  • Customer relationship management (CRM)
  • Quality control
  • Professional telephone demeanor
  • Multi-line phone talent
  • Live chat support
  • Microsoft PowerPoint
  • Quality assurance controls
  • Spreadsheets
  • Sales expertise
  • Reading comprehension
  • Safety Protocols
  • First aid and safety
  • Behavior redirection
  • Client Support
  • Compassionate Caregiving
  • Client documentation
  • ADL support

Timeline

Customer Service Representative

GC Services
02.2023 - Current

Pest Control Technician

Planet Pest
02.2017 - 04.2022

Direct-support-professional

UCP
04.2010 - 01.2018

High School Diploma -

ENY High School of Transit Technology

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