Clivia Escobar
Washington,D.C
Summary
Experienced Property Manager with a robust understanding of property operations and maintenance, including financial management, tenant relations, and regulatory compliance. Strong skills in fostering tenant relationships and negotiating lease agreements to achieve high occupancy rates. Demonstrated ability to implement strategic improvements in property management processes that contribute to operational efficiency and profitability. Adept at managing multiple properties while ensuring optimal client satisfaction. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
11
11
years of professional experience
Work History
Temporary Property Manager
Career Strategies
Washington, District Of Columbia
12.2023 - Current
- Management of employees including Maintenance staff
- Tenant screening and processing of credit checks
- Establish work and make-ready schedules
- Observe or review contract work and inspect problem areas including buildings and grounds
- Walk units to ensure proper condition prior to move-ins
- Walk site to ensure community is clean and safe for tenants
- Semi-monthly payroll reporting
- Complete MOR's (Monthly Operating Reports) Ideal candidate will be a service-oriented individual who can handle multiple priorities with efficiency and accuracy
- Required Section 8/Tax Credit experience; and/or Affordable housing/bond paperwork
- Handled resident complaints and expedited maintenance requests
- Coordinated with vendors for the procurement of services such as repairs, renovations, landscaping
Supervisor (Contractor)
DC DHS-DHCF
Washington, District Of Columbia
02.2023 - 11.2023
- Department of Human Services/ Department of Health Care Finance
- Basic foundation of administrative concepts and practices sufficient to enable incumbent to recommend changes in administrative policies, devise and install procedures and office practices, and foresee administrative problems and requirement
- General knowledge of current Windows Applications and knowledge of on-line computer operation (ability to enter system, search and print appropriate information and ability to input information e.g., vouchers, requisitions, actions, etc
- Answer and direct phone calls, make phone calls, taking and distributing messages, organizing and scheduling appointments, organizing and coordinating meetings, handling inquiries and incoming work requests, reviewing files and records to answer requests for information, checking and distributing documents and correspondence, receiving, sorting and distributing incoming mail, maintaining filing systems, compiling records of office activities such as photocopying, scanning and faxing, sending emails, preparing and sending outgoing mailings and packages, typing documents and correspondence, checking and entering data, updating and maintaining databases
- Knowledge of general principles and best practices of human service delivery, including but not limited to public benefit law and policy, case management or service coordination as evidenced by at least three years of experience related to direct client service delivery
- Demonstrated leadership in a high volume, high productivity environment and coordination of benefit eligibility services, including management of large numbers of personnel, training experience and policy and procedure development
- Demonstrated knowledge of laws, rules and regulations for the Temporary Assistance for Needy Families (TANF), Food Stamps, Medicaid, D.C
- Health Care Alliance, General Assistance for Children, Subsidized Child Care, Refugee Assistance programs, Interim Disability Assistance (IDA) and all other services administered by the various divisions within ESA
- Demonstrated ability to accurately determine and re-determine eligibility for public benefits, utilizing the necessary business process and tools, including equipment such as current eligibility determination systems, Document Imaging Management System (DIMS), tracking systems (CURRENT/DATACAP/SLIME/DCAS), personal computers, touchscreen tablets, scanners, calculators, telecommunications equipment, copier machines and related equipment
- Knowledge of pertinent resources, District social services agencies, and related policies and procedures as they affect coordinating services for individuals or families
- Possess skill in interviewing clients within the context of cultural competency considerations, in order to gather information pertinent to case services or to facilitate a referral
- Ability to effectively communicate orally and in writing, in order to provide assistance to participants, prepare reports, and maintain contact with health and human service agency case managers, service providers, community and resource groups, and collaborative organizations
- Clear Orphan/Default list
- Pick up at drop box every hour
- Assist with cadence report
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Trained new employees on company policies, job duties, and performance expectations.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Managed team of 22 employees, ensuring high productivity and quality standards were met.
- Coordinated with other department supervisors to ensure smooth workflow and project alignment.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Created new strategies for improving customer service standards within the organization.
- Prepared and presented reports on team performance, challenges, and achievements to senior management.
Regional Area Property Manager
Catalyst Property Solutions
Washington, District Of Columbia
03.2022 - 11.2022
- Manage daily operations of a multi-site apartment communities
- Achieve established budgeted financial and operational goals
- Control expenditures by reviewing and reporting variances on monthly financial statements to include accurate
- Reporting of A/P and A/R, as well as forecasting current and future needs
- Oversee the lease enforcement process by approving prospective resident applications, discounts, and renewals
- Supervise property staff to ensure goals are met; this includes hiring, training and performance management
- Review financial statements, community activity reports, and other performance data to measure productivity, goal achievement and to determine areas needing improvement
- Ensure all required daily, weekly, monthly and quarterly reports are completed accurately and in a timely manner
- Identify deficiencies and implement corrective action plans
- Ensure that managers are evaluating their community and team, taking actions that are consistent with the Company’s overall strategy and adhering to the company’s policies and procedures
- Responsible for risk management, safety standards and employee and resident liability
- Assist in managing the client/owner relationship by providing updates and reporting on the property’s
- Performance and responding to owner requests as needed
- Handle all escalated resident issues
- Manage the company’s turn policy and ensure apartments are made rent ready in a timely manner
- Responsible for ongoing community audits including both physical inspection and files
- Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks and keeping abreast of industry trends and related compliance issues within the area of responsibilities.
Property Manager (Garden style)– COVID release
Dreyfuss Management, Clermont Apartments
Washington, DC
02.2020 - 08.2020
- Generate leases/renewal
- Conduct tours
- Manage all leads
- Conduct follow with all prospects and leads and convert to onsite appointments
- Market survey
- Reviews delinquency reports and follows up on late payments
- Complete Move in/Out resident procedures
- Lead social media, post announcements, photos, updates, and event information
- Employee management and payroll
- Variance Notes (MTD & YTD), Budget Management and Financials (ex. vendor invoice)
- Respond to, follow up on and close work order requests
- Administrative duties
- Interact with all (residents, staff, prospects, vendors)
- Resolve or communicate resident concerns and issues
- Coordinated with maintenance and contractors to promote timely turnovers after move-outs
- Managed overall tenant relations, promoted tenant satisfaction and streamlined services delivery
- Implemented rental payment policies and pursued delinquent accounts via phone calls and personal visits
- Managed day-to-day activities involving tenants, subcontractors and property management
Community Manager-4 Buildings
UIP Property Management
Washington DC
04.2018 - 10.2019
- Walks and interacts weekly, to maintain community appearance, ensure repairs are noted and completed, ensure proper operations, compliance with relevant laws, regulations and codes, and resident satisfaction
- Financial and Property Reporting
- Variance Notes (MTD & YTD) and Budget Management
- Residential events
- Employee management
- Reviews and addresses any unsolved service orders via the maintenance system
- Responsible for collection and posting of rent to the Yardi property management system
- Designs and implements a resident retention program
- Newsletter, resident referral program, social activities, etc.
- Coordinates turnover activities and capital projects and makes recommendations for necessary capital improvements
- Reviews delinquency reports and follows up on late payments
- Completes monthly rent control filings with RCC and other necessary RCC paperwork/file audit
- Prepares annual budgets for property owners
- Responsible for ensuring that all personnel in all departments operate within OSHA (Occupational Safety & Health Act) standards and company safety policies at all times
- Process eviction/meetings with lawyers
- Leases apartments and maintains budgeted occupancy, utilizing effective leasing techniques and sales methods
- Reviews lease packages with new residents, ensuring they include all proper forms and documentation required by UIPPM and RCC
- Reviews vacancy reports and develops initiatives and programs to lease vacant units
- Interact with vendors
- Submit vendors invoices
- Organize different project bids/ cap X projects
- Attend court mediations for Tenant cases/trash violation
Leasing Manager/Admin (Garden Style)
Eagle Point Management
Alexandria, Virginia
07.2016 - 01.2018
- Handle telephone calls including retrieving messages and returning calls
- Craigslist marketing
- Organizing turn overs
- Handling vacancy
- Residents maintenance/complaints issue, close out service request once complete
- Rent payment/ Bank deposits
- Managing office inventory
- Managing market inventory
- Submit completed move-in and re-certification files to Compliance for audit
- MS Office: Word, Excel and Outlook
- Vendor invoices
- Budget Management and Financials
- Resident file audit
- Residential events
- Coordinated move-in and move-out procedures including inspections and cleaning services
- Conducted market research to identify potential tenants and rental rates
- Created leasing contracts, collected rent payments, and maintained tenant records
- Provided potential tenants tours of properties
Project/Office Manager
ASAP Roofing & Exteriors
Rockville, Maryland
03.2014 - 04.2016
- Process payments
- Make bids on private/public properties / Submit bids
- Maintain communication with general contractors via phone and email
- Organize and schedule bi-weekly meetings
- Print blue prints
- Create and edit contracts
- Manage office inventory/field supplies
- Prepared weekly status reports for senior management on all active projects
- Negotiated contracts and agreements with vendors, suppliers, and service providers to minimize costs
- Provided administrative support to senior management as needed
- Managed busy calendar for executive team, planning and preparing meetings and communications
- Performed human resources functions by conducting new hire orientation and administering benefits
- Coordinated payroll processing, including verification of hours, calculation of earnings, and distribution of paychecks
- Planned and controlled budgets for contracts, equipment and supplies
- Read through contracts, regulations and procedural guidelines to verify comprehension and compliance
- Maintained comprehensive records of business transactions and office activities for audit purposes
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day
Education
High School Diploma -
Freestate Challenge Academy
01.2012
Skills
- Bilingual – English/Spanish
- Strong attention to detail
- Office management
- Microsoft office/computer skills
- Written and oral communication skills
- Ability to work independently and as part of a team
- Able to manage stress timely and effectively
- Proficient in managing business correspondence
- Microsoft Office
- Excel
- Yardi
- MRI
- Onesite
- BlueMoon
- CRM
- Real Page
- Nexus
- DCAS
- CURRENT
- SLIME
- DATACAP
- DIMS
- MRI accounting software
- Accounting operations
- Fair housing compliance
- Contract negotiation
- Property marketing and promotion
- Payment collection
- Property management
- Tenant and eviction laws
- Administrative support
- Financial budgeting and reporting
- Multi-family property management
- Eviction procedures
- Staff management
References
- Ms. Merlin, (310)396-6876
- Fredrick, Monroe, (401)787-1382
- Carlton, Tucker, (202)427-3379
- Ms. Dickens, (301)213-1266
Timeline
Temporary Property Manager
Career Strategies
12.2023 - Current
Supervisor (Contractor)
DC DHS-DHCF
02.2023 - 11.2023
Regional Area Property Manager
Catalyst Property Solutions
03.2022 - 11.2022
Property Manager (Garden style)– COVID release
Dreyfuss Management, Clermont Apartments
02.2020 - 08.2020
Community Manager-4 Buildings
UIP Property Management
04.2018 - 10.2019
Leasing Manager/Admin (Garden Style)
Eagle Point Management
07.2016 - 01.2018
Project/Office Manager
ASAP Roofing & Exteriors
03.2014 - 04.2016
High School Diploma -
Freestate Challenge Academy
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