Summary
Overview
Work History
Education
Skills
Timeline
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Cloe Castillo

San Antonio,TX

Summary

Dynamic Receiving Manager with proven expertise at Alamo Gift Shop in optimizing inventory processes and enhancing warehouse organization. Skilled in shipment verification and problem-solving, I successfully implemented changes that improved efficiency and reduced product damage. Committed to fostering positive customer relationships and achieving sales targets through active listening and teamwork.

Developed skills in fast-paced warehouse environment, excelling in inventory control and logistics management. Expertise in streamlining processes and improving operational efficiency, seeking to transition into new field. Looking to leverage transferable skills in dynamic and challenging new role.

Overview

2
2
years of professional experience

Work History

Receiving Manager

Alamo Gift Shop
06.2024 - Current
  • Unloaded, sorted and stored incoming merchandise.
  • Verified deliveries against paperwork and contacted vendors to resolve discrepancies.
  • Trained and supervised staff in the accurate processing of inbound shipments, ensuring timely delivery to sales floor.
  • Conducted counts and audits of inventories to identify and resolve discrepancies in records.
  • Conducted regular audits of warehouse inventory, ensuring accuracy and accountability within the team.
  • Identified areas for improvement within the receiving process, implementing changes that increased overall efficiency.
  • Gathered and processed merchandise returns.
  • Enhanced warehouse organization for smoother operations and improved productivity.
  • Analyzed data trends to forecast inventory needs accurately, preventing stockouts or overstock situations.
  • Reduced product damage by establishing thorough inspection procedures during the receiving process.
  • Boosted inventory and recordkeeping accuracy by conducting thorough inspections and comparing shipment contents with documentation.
  • Pulled, verified, and packaged items for shipment.
  • Maintained positive relationships with representatives of UPS, FedEX, USPS, and DHL shipping companies.
  • Coordinated driver dispatch to accomplish daily delivery requirements.

Sales Associate

Event Network
03.2023 - 06.2024
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Solved customer challenges by offering relevant products and services.
  • Collaborated with team members to achieve monthly sales targets.
  • Collaborated with management team to develop sales strategies and goals, aligning with company objectives.

Education

High School Diploma -

Pleasanton High School
Pleasanton, TX
05-2020

Skills

  • Sorting inventory
  • Warehouse safety
  • Shipping and receiving
  • Maintaining safety
  • Assisting customers
  • Stockroom organization
  • Shipment verification
  • Stock control
  • Processing vendor returns
  • Problem-solving abilities
  • Active listening
  • Material handling
  • Heavy lifting
  • Data entry

Timeline

Receiving Manager

Alamo Gift Shop
06.2024 - Current

Sales Associate

Event Network
03.2023 - 06.2024

High School Diploma -

Pleasanton High School

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Cloe Castillo