Cloe Cortez
Allegan ,MI
Summary
Dynamic and dedicated professional with extensive experience in customer service at Minnies Restaurant and Taco Bell. Proven ability to excel in high-pressure environments while maintaining strong multitasking skills. Recognized for enhancing customer satisfaction and fostering teamwork, while effectively training staff to uphold service excellence. Adaptable and quick to learn, ensuring efficient operations.
Overview
3
3
years of professional experience
Work History
Waitress
Minnies Restaurant
03.2024 - Current
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
Team Trainer
Taco Bell
03.2022 - Current
- Led by example in all aspects of work, instilling a strong sense of professionalism and dedication within the team.
- Trained other employees in customer service, food safety, and performance requirements.
- Set positive example for team members by providing high-quality, efficient service.
- Cross-trained existing employees to maximize team agility and performance.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Delivered feedback to decision-makers regarding employee performance and training needs.
- Cultivated a supportive atmosphere during training sessions, emphasizing the importance of teamwork and collaboration.
- Reduced employee turnover rate by providing consistent support and feedback to team members.
Education
Outlook Academy
Allegan, MI2024
Skills
- Customer service
- Strong multitasking
- Food service
- Greeting guests
- Team collaboration
- Quick learning
Timeline
Waitress
Minnies Restaurant
03.2024 - Current
Team Trainer
Taco Bell
03.2022 - Current
Outlook Academy
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