Cloe Cox
Olympia,WA
Summary
Proficient Server Trainer with top-notch leadership, planning and multitasking abilities. Highly observant and proactive with hardworking nature and controlled approach to managing high workloads in stressful environments. Adept at building relationships with employees and motivating each to success. Working knowledge of community health, health disparities, and improving health equity. Knowledge of U.S. Health systems including private and public health insurances. Knowledge of HIPPA.
Overview
7
7
years of professional experience
Work History
Server/Trainer
Cascadia Grill
10.2021 - Current
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Instructed servers on proper techniques for taking orders, serving food and providing customer service.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
- Taught servers to memorize menu ingredients and provide information on preparation methods.
- Established and maintained positive relationships with trainees to drive successful learning outcomes.
- Handled Cash and responsible for closing restaurant.
Server/Trainer
Nori Sushi Bar And Grill
07.2020 - 09.2021
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Instructed servers on proper techniques for taking orders, serving food and providing customer service.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
- Taught servers to memorize menu ingredients and provide information on preparation methods.
Bartender
Redwood Curtain Brewing Company
06.2020 - 09.2021
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Obtained cash bank and stocked service bar to prepare for operation.
- Upheld strict regulations for safe alcohol service and food safety.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
Server/Supervisor Trainee
Bayfront Restaurant
06.2016 - 09.2021
- Trained servers on order management, food service quality and how to build rapport with guests.
- Led team of servers to consistently meet customer service and sales targets.
- Proactively communicated with servers to coordinate workflows and monitor service during busy shifts.
- Completed daily procedure checklist and communicated changes to servers and kitchen staff.
- Welcomed and greeted guests before presenting special menu items to clients.
- Cultivated guest satisfaction and loyalty through consistent commitment to quality service.
- Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
Education
Master of Science - Public Health
Eastern Washington University
Cheney, WA05.2024
Bachelor of Science - Biology
Humboldt State University
Arcata, CA12.2020
Skills
- Food Service Techniques
- Food Quality Standards
- Restaurant Procedures Knowledge
- Service Standards
- Menu Knowledge
- Server Management
- Customer Needs Assessments
- Safe Food Handling
- Cash Handling
- Menu Offerings
- High Volume Customer Service
- Lab Equipment Processes
- Prepare Solutions
- Ph Meters
- Hazardous Waste and Disposal
- Lab Result Interpretation
- DNA Extraction
- Anatomy and Physiology
- Laboratory Safety Protocols
- Microorganism Isolation and Cultivation
- Chart and Graph Preparation
- Specimen Preparation
- Documentation and Recordkeeping
- Sample Collection Techniques
- Excel, Canva, powerpoint, and Word
Timeline
Server/Trainer
Cascadia Grill
10.2021 - Current
Server/Trainer
Nori Sushi Bar And Grill
07.2020 - 09.2021
Bartender
Redwood Curtain Brewing Company
06.2020 - 09.2021
Server/Supervisor Trainee
Bayfront Restaurant
06.2016 - 09.2021
Master of Science - Public Health
Eastern Washington University
Bachelor of Science - Biology
Humboldt State University
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