Summary
Overview
Work History
Education
Skills
Timeline
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Cloee Thomas

Santaquin,UT

Summary

Friendly and dedicated customer service professional with experience and drive. Skilled in multitasking, creating positive guest experiences, and maintaining a welcoming atmosphere. Known for exceptional communication, teamwork, and problem-solving abilities, ensuring seamless operations even during peak hours. Passionate about delivering high-quality service, fostering customer satisfaction, and contributing to a positive, festive environment.

Overview

5
5
years of professional experience

Work History

Restaurant Hostess

Maraca Mexican Grill
02.2024 - 08.2024
  • Effectively managed phone inquiries while simultaneously addressing in-person guest needs, ensuring efficient service and guest satisfaction.
  • Maintained composure and professionalism in high-pressure situations, successfully managing multiple tasks and responsibilities while ensuring a positive guest experience.
  • Provided accurate information regarding restaurant hours, seating availability, and menu details, enhancing the customer experience.
  • Contributed to a positive team atmosphere by offering support to coworkers during peak hours and when the team was understaffed, ensuring smooth operations.
  • Assisted in maintaining a clean, inviting, and well-organized environment by clearing tables and setting up for the next guests, ensuring a welcoming atmosphere.

Team Member

Chillz
03.2021 - 06.2022
  • Greeted and assisted customers with a friendly, positive demeanor, accurately took orders, and offered customized drink recommendations to enhance the customer experience.
  • Consistently prepare and serve specialty sodas, milkshakes, and other beverages, adhering to established quality standards and ensuring timely delivery.
  • Operated the POS system to process customer payments, handle cash, and provide correct change, ensuring a smooth and efficient checkout process.
  • Ensure work areas are consistently clean, organized, and well-stocked with ingredients and supplies, promoting both operational efficiency and team safety while creating a welcoming environment for customers.
  • Learned all required tasks quickly to maximize performance.

Santa's Helper

Heber Valley Railroad
11.2019 - 12.2019
  • Greeted passengers with holiday cheer and distributed festive treats and small gifts, creating magical atmosphere and enhancing overall guest experience for children and families.
  • Facilitated holiday-themed activities such as storytelling, sing-alongs, and crafts, keeping passengers entertained and engaged.
  • Provided excellent customer service by answering questions, offering assistance, and ensuring smooth and enjoyable journey for all guests.
  • Monitored passenger safety and comfort, assisting with boarding and disembarking while maintaining cheerful and welcoming environment.

Education

High School Diploma -

Payson High
Payson, UT
06-2024

Skills

  • Customer Service Excellence
  • Strong multitasking
  • Effective Communication
  • Conflict Resolution
  • Active Listening
  • Time Management
  • Attention To Detail
  • Collaboration
  • Drive Results
  • Action Oriented

Timeline

Restaurant Hostess

Maraca Mexican Grill
02.2024 - 08.2024

Team Member

Chillz
03.2021 - 06.2022

Santa's Helper

Heber Valley Railroad
11.2019 - 12.2019

High School Diploma -

Payson High

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Cloee Thomas