Summary
Overview
Work History
Education
Skills
Timeline
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Cloey Burnett

Houston,TX

Summary

Highly motivated employee with a strong work ethic, adaptability, and exceptional interpersonal skills. Seasoned at building strong, meaningful, and long-lasting relationships. Adept at working effectively unsupervised and quickly mastering new skills. Committed and loyal with a history of meeting company needs. Thrives under pressure and adapts to new situations and challenges to enhance the organizational brand.

Overview

6
6
years of professional experience

Work History

Event & Relationship Specialist

ChartSquad
Heber City , UT
04.2023 - Current
  • Developed and maintained strong relationships with clients to ensure customer satisfaction.
  • Assisted customers with inquiries and complaints, resolving issues promptly and professionally.
  • Developed strategies for improving customer relations and boosting sales revenue.
  • Generated leads by making outbound calls and emails to prospects.
  • Maintained a database of contact information for key players within the organization's network.
  • Attended industry conferences and networking events in order to stay abreast of market trends, generate leads, and further build relationships with current clients.
  • Responded quickly and efficiently to incoming calls from existing customers seeking assistance or advice.
  • Utilized CRM software to track interactions with customers.
  • Organized promotional events such as contests or giveaways to increase brand awareness among target audiences.
  • Streamlined customer onboarding processes to improve first impressions and long-term satisfaction.

Bartender

The Ivy House
2811 Washington Ave Houston, Tx 77007
01.2023 - 08.2023
  • Kept bar presentable and well-stocked to meet customer needs.
  • Performed opening and closing duties, setting up for incoming shifts, preparing cash drawers, and taking inventory.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Increased per-sale revenues and maximized profits by upselling menu items to customers.
  • Operated efficiently in a high-volume setting to prepare and serve more than 25 drinks per hour.
  • Reduced waste by adhering to precise recipes and beverage measurement standards.
  • Consulted with managers to organize special events and promotions.
  • Improved and applied social media marketing strategies to increase patronage.
  • Established bar operations, acquired cash bank and replenished service bar.

Bartender

Pretty Liar
73017 Milam St Houston, TX 777006
06.2022 - 12.2022


  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Assisted servers with specialty drinks orders by preparing on-demand items without delay.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation and sanitation protocol.
  • Implemented drink prep procedures that significantly reduced wasted stock.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.

Server

Twin Peaks
20931 Gulf Fwy Webster, Tx 77598
08.2019 - 07.2021
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Maintained cleanliness of dining room and work areas through bussing and table resetting.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.

Lash Consultant

Amazing Lash Studio
4557 E Sam Houston Pkwy S Pasadena, TX 77505
08.2018 - 11.2018
  • Assisted clients in selection of lash length and color to create desired effects.
  • Documented guest preferences, services and feedback to create seamless experience for return visits.
  • Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
  • Answered phone calls and emails to schedule client appointments.
  • Kept detailed records of customer information and services provided to increase return guests.
  • Educated clients about products and self-maintenance for healthy lashes based on needs and preferences.
  • Sold memberships.
  • Provided helpful customer service and aided in solving any issues that clients may have concerning their service.

Education

High School Diploma -

Goodrich High School
Goodrich, MI
06.2018

Skills

  • Professional Service Standards
  • Social Perceptiveness
  • Customer Relations
  • Proficient in HubSpot CRM
  • Sales proficiency
  • Content Marketing
  • Client Relationship Management
  • Branding
  • Database Management
  • Data Collection
  • Consultative Sales Techniques
  • Problem-solving abilities
  • Pricing structures knowledge
  • Professional Demeanor
  • Suggestive Selling
  • Private Events
  • Handling Difficult Customers
  • Stamina and Endurance
  • High-Volume Environments
  • New Hire Training

Timeline

Event & Relationship Specialist

ChartSquad
04.2023 - Current

Bartender

The Ivy House
01.2023 - 08.2023

Bartender

Pretty Liar
06.2022 - 12.2022

Server

Twin Peaks
08.2019 - 07.2021

Lash Consultant

Amazing Lash Studio
08.2018 - 11.2018

High School Diploma -

Goodrich High School

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Cloey Burnett