Cloey Craft
Summary
Knowledgeable retail professional driven to foster top performance and committed to service excellence. Ready to learn new skills from dynamic team and bring value through retail experience.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Key Holder
The Cookie Plug
07.2023 - 10.2023
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Trained and supervised new employees to apply best practices in customer service and store operations.
- Streamlined opening and closing procedures as integral member of store staff.
- Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
Restaurant Supervisor/Server/Bartender
Gators Den
02.2022 - 07.2023
- Boosted customer satisfaction and service delivery to strengthen customer loyalty.
- Identified and addressed customer complaints to promote satisfaction and loyalty.
- Maintained accurate records of sales, labor and other costs.
- Organized implementation of new banners, displays and menus.
- Maintained impressive % accuracy of financial transactions, overseeing error-free processing of cash, check and credit card transactions.
- Monitored food inventory and supplies to prevent waste.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Preschool Teacher
Abacus Learning Center
07.2022 - 02.2023
- Developed weekly lesson plans and activities to engage children and promote learning.
- Established positive communication with parents in daily conversation and formal conferences.
- Maintained organized, fun and interactive classroom to help children feel safe.
- Gave one-on-one attention to children while maintaining overall focus on entire group.
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
- Educated students in foundational concepts such as shapes, numbers, and letters.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Addressed behavioral and learning issues with parents and daycare management.
- Assisted and supervised over 20 children through entire school day.
- Created safe and nurturing learning environment for preschoolers.
- Established positive relationships with students and families.
- Guided students to develop social, emotional and physical skills.
- Monitored classroom to verify safe and secure environment.
- Modeled positive behavior and communication skills for students.
Deli Clerk/Cashier
Publix
03.2020 - 04.2021
- Greeted customers at counter to fulfill requests and answer questions.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
- Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes.
- Listened to customer requests and suggested additional menu items as appropriate to upsell products.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Learned other teammates' work tasks to train as backup.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Prepared salads, soups and sandwiches for customers.
Assistant Preschool Teacher
Kidworks Preschool
07.2019 - 03.2020
- Built social, emotional and behavioral skills in children through modeling and positive reinforcement
- Taught children how to take care of personal needs such as managing outerwear and handwashing
- Maintained welcoming and nurturing spaces with well-organized classroom stations and materials
- Helped children explore new ideas and concepts through hands-on learning
- Educated children on important basic skills such as colors, shapes and numbers.
Snack Bar Worker
Alley Gatorz Bowling Center
03.2018 - 03.2020
- Met all customer needs with fast, friendly and knowledgeable service
- Served fresh, delicious food within promised timeframes
- Stayed efficient and productive by using slow periods to stock supplies, prepare ingredients and clean work or customer areas
- Maintained clean and orderly cashier area, removing spills, picking up trash, and restocking shelves
- Balanced cash drawer at beginning and end of each shift, investigating and resolving any discrepancies.
Waitress/Barista/Cashier
Southern Grounds & Co
02.2019 - 07.2019
- Customized orders to account for dietary restrictions such as food allergies, communicating needs with kitchen staff
- Kept cash drawer balanced, carefully calculating and verifying orders
- Handled side work efficiently, using downtime between rushes to stay on top of daily tasks
- Supported cleanliness targets by addressing dining room, bathrooms, and other areas during and at end of each shift
- Assisted kitchen staff with handling high-volume loads, garnishing plates and preparing simple items like desserts and salads
- Stayed ready for incoming customers by keeping seating areas clean, organized, and supplied
- Educated guests about menus and daily specials, skillfully driving sales of target items
- Kept food service and preparation areas clean, neat, and properly sanitized
- Delivered food and beverages quickly to customers, verifying each order to maximize satisfaction.
Education
High school diploma -
Gainesville High School
Gainesville, FL06.2018
Skills
- Cash register
- Restaurant experience
- Serving
- Customer Service
- Attention to detail
- Problem-solving abilities
- Effective communication
- Organizational skills
- Multitasking
Certification
- ServSafe Food Handler
- ServSafe Food Protection Manager
- ABA Certification
- CPR Certification
Timeline
Key Holder
The Cookie Plug
07.2023 - 10.2023
Preschool Teacher
Abacus Learning Center
07.2022 - 02.2023
Restaurant Supervisor/Server/Bartender
Gators Den
02.2022 - 07.2023
Deli Clerk/Cashier
Publix
03.2020 - 04.2021
Assistant Preschool Teacher
Kidworks Preschool
07.2019 - 03.2020
Waitress/Barista/Cashier
Southern Grounds & Co
02.2019 - 07.2019
Snack Bar Worker
Alley Gatorz Bowling Center
03.2018 - 03.2020
High school diploma -
Gainesville High School
- ServSafe Food Handler
- ServSafe Food Protection Manager
- ABA Certification
- CPR Certification
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