Cloey Hoover
Athens,TN
Summary
Driven professional with a proven track record in sales growth and creative problem-solving, honed across roles at Cash Express, LLC, and other leading companies. Excelled in fostering customer loyalty and streamlining operations, achieving notable improvements in service quality. Skilled in money handling and fostering team collaboration, adept at driving business success and operational efficiency.
Overview
4
4
years of professional experience
Work History
Assistant Manager
Cash Express, LLC
09.2023 - 06.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Answered customer calls and provided customer service
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Kennel Attendant
Uptown Hound
01.2023 - 06.2023
- Maintained a clean and sanitary kennel environment through daily cleaning tasks, ensuring the comfort and well-being of all animals.
- Monitored and maintained food and water of boarded animals according to animal dietary health guidelines.
- Collected animal waste produced on walks and discarded in trash or approved receptacles.
- Enhanced customer satisfaction by providing attentive and compassionate service during pet drop-offs and pickups.
- Demonstrated a strong commitment to animal care by working flexible hours, including nights, weekends, and holidays as needed.
- Promoted pet safety through proper handling techniques, minimizing risk of injury or distress for both staff and animals.
- Reduced stress levels for animals during their stay by creating a calm and nurturing environment that catered to individual needs.
- Mixed and administered special food formulas to individual animals based on unique dietary needs.
- Streamlined daily routines by developing efficient systems for feeding, walking, cleaning, and medicating multiple animals throughout the day.
- Developed strong relationships with clients by effectively communicating updates on their pets'' stay at the facility.
- Provided engaging activities for animals to promote physical fitness and mental stimulation, resulting in happier, healthier pets.
- Provided top-notch customer service to every customer and exceptional care to animals.
P1
DENSO Manufacturing Tennessee
09.2022 - 01.2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Customer Service Representative
Walmart
09.2021 - 05.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Provided expert advice on sizing, fit, materials, and care instructions for various apparel items.
- Conducted regular inventory audits to maintain accurate records of products available in the store.
Cashier
Dominos Pizza Inc.
07.2020 - 09.2020
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
Education
High School Diploma - Animal Science
Mcminn Central High School
Englewood, TN2023
Skills
Sales growth
Sales and marketing
Key holder experience
Money handling abilities
Creative problem solving
Recordkeeping strengths
Multi-line phone talent
Office organization
Telephone etiquette
Filing
Timeline
Assistant Manager
Cash Express, LLC
09.2023 - 06.2024
Kennel Attendant
Uptown Hound
01.2023 - 06.2023
P1
DENSO Manufacturing Tennessee
09.2022 - 01.2023
Customer Service Representative
Walmart
09.2021 - 05.2022
Cashier
Dominos Pizza Inc.
07.2020 - 09.2020
High School Diploma - Animal Science
Mcminn Central High School