Summary
Overview
Work History
Education
Skills
Timeline
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Clohee-Ann Stone

Saint Joseph,MO

Summary

Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

7
7
years of professional experience

Work History

Server

Texas Roadhouse Steakhouse
09.2021 - Current
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

Retail Sales Associate

Dicks Sporing Goods
07.2020 - 06.2021
  • Greeted customers and helped with product questions, selections, and purchases.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Balanced and organized cash register by handling cash, counting change, and storing coupons.
  • Utilized upselling techniques to promote additional products and increase sales.
  • Engaged in friendly conversation with customer to better uncover individual needs.

Hostess

Texas Roadhouse Steakhouse
03.2016 - 09.2018
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Answered customer questions about hours, seating, and menu information.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Monitored seating area and checked restrooms regularly to keep spotless.

Education

High School Diploma -

Penn Foster Career School
Scranton, PA
07.2023

Skills

  • Cash Handling
  • Dining Area Maintenance
  • Coordination
  • Guest Seating
  • Sales Techniques
  • Guest Satisfaction
  • Billing and Payment Processing
  • Pos Operation
  • Active Listening
  • Conflict and Complaint Resolution

Timeline

Server

Texas Roadhouse Steakhouse
09.2021 - Current

Retail Sales Associate

Dicks Sporing Goods
07.2020 - 06.2021

Hostess

Texas Roadhouse Steakhouse
03.2016 - 09.2018

High School Diploma -

Penn Foster Career School

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Clohee-Ann Stone