Carla Lolles

Providing exceptional customer service to our customers and strive to understand the needs of those we serve.

Create accurate and appropriate member documentation concerning all inquiries. Establish practices to ensure resolution is provided and presented in a clear and accurate manner.

Exhibit and project a positive image of the company to fellow associates, members, and providers by being courteous, helpful, energetic, respectful, and polite.

Strive to resolve an inquiry on first contact while ensuring that all inquiries have been addressed to the customer’s satisfaction by using all resources in an efficient and timely manner. Provide Members with all Medicaid Renewal Information to ensure successful Medicaid Renewal completion. Assist Members with PCP Changes, Demographic changes, Member Handbook request, Member ID Card replacements, Member Health Risk Assessments, PCP & Specialty Care Searches.

Started Hemodialysis in May 2013. Received a Kidney Transplant in November 2018. Released to return to the workforce in 2022.