Clona Emmanuel

Answering incoming calls from customers requesting roadside assistance, gathering details about the customer's location, vehicle issue, and required service. Determining the appropriate roadside assistance provider based on the situation.

Dispatching service providers to the customer's location.

Providing updates on service arrival times and status.

Handling customer concerns and complaints professionally.

Explaining coverage details and policy information to customers.

Utilizing computer systems to access customer information and dispatch services.

Maintaining a calm and reassuring tone, especially in emergencies.

• Provided accurate ETA updates to customers waiting for service.
• Coordinated with tow truck operators to ensure prompt arrival times for customers in need of assistance.

Typing up documents, preparing contracts, responding to business inquiries, and providing customer service.

Prepare customer orders and pack them.

Use scanners to read barcodes on products.

• Answered and transferred calls to employees and handled client complaints.
• Scheduling meetings and business travel for employees.
• Assisting customers with questions or issues and escalating issues as needed.

Provide superior customer service by assisting customers in finding the products they need, answering their questions, and helping them make informed decisions.

Handle customer inquiries and complaints in a professional and courteous manner.