Summary
Overview
Work History
Education
Skills
Timeline
Generic

Stephen Clopton

Amarillo

Summary

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

6
6
years of professional experience

Work History

Salesman

Street Volkswagen
04.2024 - 10.2024
  • Presented professional image consistent with company's brand values.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Built relationships with customers and community to promote long term business growth.
  • Negotiated prices, terms of sales and service agreements.
  • Promoted and up-sold products and services to meet needs of customers.

Salesman

Brown Auto Group
05.2023 - 04.2024
  • Developed strong client relationships through consistent communication and exceptional customer service.
  • Assisted customers in selecting appropriate products based on their needs, boosting satisfaction rates.
  • Provided after-sales support, addressing any issues promptly to ensure ongoing client satisfaction.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.

Merchanic

Miller Radiator
10.2022 - 05.2023
  • Inspected and tested equipment to locate worn and damaged parts.
  • Replaced damaged, missing, or defective parts with new and refurbished components.
  • Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.

Automotive Service Writer

Street Toyota
10.2021 - 10.2022
  • Ensured high-quality workmanship by communicating effectively with technicians regarding repairs and maintenance needs.
  • Improved customer satisfaction by providing accurate repair estimates and timely completion of work.
  • Participated in dealership events or community outreach initiatives to represent the business positively and contribute to its overall success.
  • Answered service department phone and responded promptly to questions and messages.
  • Utilized dealership software systems proficiently for scheduling, billing, documentation and reporting purposes.
  • Verified warranty plans and coverage and uncovered hidden warranties.
  • Provided customers with estimation of repair costs and reasonable timeline for completion of service.
  • Maintained a clean and organized service area, enhancing overall appearance of the dealership and promoting professionalism.
  • Used [Software] computer system to enter customer information, create service records, order parts and develop cost estimations.
  • Resolved client concerns promptly, demonstrating commitment to customer satisfaction and preserving brand reputation.

Salesman

Gene Messer Ford
10.2020 - 10.2021
  • Presented professional image consistent with company's brand values.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Built relationships with customers and community to promote long term business growth.
  • Negotiated prices, terms of sales and service agreements.
  • Promoted and up-sold products and services to meet needs of customers.
  • Developed strong client relationships through consistent communication and exceptional customer service.
  • Assisted customers in selecting appropriate products based on their needs, boosting satisfaction rates.
  • Provided after-sales support, addressing any issues promptly to ensure ongoing client satisfaction.

Automotive Technician

Gene Messer Ford
11.2018 - 10.2020
  • Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.
  • Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
  • Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
  • Changed, rotated, and balanced tires on different types of vehicles.
  • Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
  • Achieved consistency across all repairs by strictly following manufacturer guidelines and using OEM parts whenever possible.
  • Integrated new diagnostic software, improving accuracy in identifying vehicle issues.
  • Delivered detailed explanations of repair processes, increasing customer trust and satisfaction.
  • Diagnosed complex electrical issues, restoring vehicle functionality.

Education

Associate of Arts - Automotive Repair

Southwest Kansas Technical School
Liberal, KS
06-2003

Skills

  • Relationship building
  • CRM proficiency
  • Social media marketing
  • Negotiation tactics
  • Closing techniques
  • Customer retention
  • Excellent communication
  • Mechanical aptitude
  • Calm and professional under pressure
  • Multitasking
  • Sales expertise
  • Problem resolution

Timeline

Salesman

Street Volkswagen
04.2024 - 10.2024

Salesman

Brown Auto Group
05.2023 - 04.2024

Merchanic

Miller Radiator
10.2022 - 05.2023

Automotive Service Writer

Street Toyota
10.2021 - 10.2022

Salesman

Gene Messer Ford
10.2020 - 10.2021

Automotive Technician

Gene Messer Ford
11.2018 - 10.2020

Associate of Arts - Automotive Repair

Southwest Kansas Technical School

Similar Profiles

CREATE PROFILE
Stephen Clopton