Cloressa Harris
Chicago,IL
Overview
10
10
years of professional experience
Work History
Regional Producer
AO National Insurance Co
10.2024 - 01.2025
Collections Specialist
Enova International
11.2023 - 04.2024
- Placing outbound calls to debtors to set up payment arrangements on past due accounts
- Address customer complaints and account disputes
- Process payments on past due accounts
- Sending emails explaining the details of the debts and receipt of payment plans and settlements
Operations Specialist
GrubHub Holdings, Inc.
09.2018 - 06.2023
- Verifying driver credentials to ensure customer safety
- Comparing drivers license photos to selfies to confirm that they match
- Conducting Background checks on applicants of future drivers
- Re-running background checks on current drivers
- Reviewing Fraud cases and forwarding escalations
- Restaurant Care Specialist- 09/18-11/20
- Efficiently support high volume contacts through emails, tickets, inbound and outbound calls
- Accurately perform real-time updates to orders and restaurant account settings
- Address and resolve restaurant issues, including but not limited to acissues
- Create cases for the Account Advisers regarding restaurant commission rates, and increasing sales
- Assist with side by side training with new representatives
Registration Coordinator
Agetia Global
03.2018 - 08.2018
- Placing outbound calls and contacting former college students and explaining to them about current career academic and elective programs available
- Answering questions and providing information to the students about financial assistance
- Transferring calls to the Student Advisors for Student follow ups
Collections Representative
Van Ru Credit Corporation
05.2015 - 09.2017
- Placing outbound calls to debtors to set up payment arrangements on past due accounts
- Address customer complaints and account disputes
- Process payments on past due accounts
- Send letters explaining the details of the debts and receipt of payments
Education
UX/UI Bootcamp -
Northern Illinois University
Advanced Certification - Word Processing
Harold Washington College
01.1989
High School Diploma -
Academy of Our Lady High School
Chicago, IL05.1984
Skills
- Microsoft Word
- Word Perfect
- Microsoft Office
- Microsoft Excel
- Bookkeeping
Timeline
Regional Producer
AO National Insurance Co
10.2024 - 01.2025
Collections Specialist
Enova International
11.2023 - 04.2024
Operations Specialist
GrubHub Holdings, Inc.
09.2018 - 06.2023
Registration Coordinator
Agetia Global
03.2018 - 08.2018
Collections Representative
Van Ru Credit Corporation
05.2015 - 09.2017
UX/UI Bootcamp -
Northern Illinois University
Advanced Certification - Word Processing
Harold Washington College
High School Diploma -
Academy of Our Lady High School