Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Clorinda Chavez Burkhert

Coeur d'Alene,ID

Summary

Dynamic, results-oriented professional with a proven track record in leadership, sales, and project management, consistently driving team success and surpassing sales targets. Skilled in delivering projects on time and within budget while leveraging exceptional communication, negotiation, and problem-solving abilities to foster continuous improvement and align with organizational objectives. Recognized for adaptability and a proactive approach, offering a fresh perspective with unwavering dedication to quality and success. A strategic thinker thriving in fast-paced environments, committed to utilizing expertise to make meaningful contributions to team goals.

Overview

16
16
years of professional experience

Work History

Sr. Customer Engagement Expert

Sunrun
04.2023 - 07.2025
    • Utilized my sales and leadership experience to support the strategies and operations necessary to achieve sales targets for onboarding of a new company partner. With agility to the ongoing changes needed to lay the groundwork for intake and closing procedures
    • Built rapport with customer and company partners, managing case work as a central point of contact. Facilitating access to resources, accurately opening and closing cases, ensuring continuity of service. Assessed customer and partner needs to provide mutually beneficial resolution for product upsell closing
    • Monitored project changes and timely updated the standard operating procedures manual to strengthen the accuracy and knowledge of the project team
    • Customer Engagement Supervisor
    • Team performance consistently met or exceeded metric expectations. For example; when first acquiring the original members of the team in May 2023, they collectively increased overall performance by 20% compared to Q1 of 2023, in the first 5 months of reporting to me. Averaging a Quality Assurance score of 88%, while also maintaining a strong customer satisfaction average of 4 out 5
    • Developed a uniform leadership onboarding program for new Customer Engagement Supervisors and Team Leads. The comprehensive, collaborative and resourceful program, supports future leaders to build their expertise and set them up for success in their new role
    • Conducted new hire Customer Care Advocate and Team Lead interviews, hiring, and onboarding

Regional Engagement Manager, Field Sales

Bread Financial
11.2009 - 04.2023
  • Driving customer acquisition through training sessions focused around multiple level audiences
  • Partnering with internal leadership and cross functional partners in delivering client facing strategies to achieve strategic company goals
  • Executed in-person and virtual engagements which included team training, coaching sessions and agenda based meetings
  • Detailed reporting managing expenses to remain mindful of personal travel and department budget obtaining a below budget personal goal
  • Utilize reporting to articulate and achieve objectives to improve key performance indicators
  • Successfully supported multiple brand partners simultaneously by remaining organized and prioritizing project and commitments
  • Department Supervisor | Customer Care, Collections, Account Protection
  • Developed and maintained teams of dedicated and engaged associates to exceed company and industry standards in customer satisfaction, organizational objectives and individual associate goals by facilitating coaching, team and one on one trainings, and held regular touch base and team meetings
  • Mitigating fraud loss by adhering and observing team compliance to company and federal regulations
  • Reduced Roll-Rates and Net Credit loss leading collection associates to achieve enterprise goals through strategic planning and active coaching
  • Supported department knowledge, growth, and engagement by leading and supporting departmental and site conferences, and site engagement committees such as philanthropy, the associate engagement committee, and site and departmental training

Education

Arapahoe Community College
Denver, CO
01.2005

Thornton High School
Thornton, CO
01.2002

Skills

  • Leadership
  • Sales expertise
  • Multitasking Abilities
  • Excellent communication
  • Critical thinking
  • Organization and time management
  • Problem resolution
  • Relationship building
  • Goals and performance

Accomplishments

  • Facilitator of ‘Presenting with Confidence' Training
  • Site Community Involvement Event Coordinator
  • Global Philanthropy Council Member
  • Supervisor Task Training Facilitator
  • Career Enrichment Program Producer and Mentor
  • Career pathing, professional strength training, relationship building
  • Relocated to establish the foundation and culture for a new company site

Timeline

Sr. Customer Engagement Expert

Sunrun
04.2023 - 07.2025

Regional Engagement Manager, Field Sales

Bread Financial
11.2009 - 04.2023

Arapahoe Community College

Thornton High School

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