Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Clorissa Mullins

Houston,TX

Summary

Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Customer Service Cashier

Walmart
Houston, Texas
11.2021 - Current
  • Greeted customers and provided friendly customer service.
  • Operated cash registers to process payments for goods and services.
  • Informed customers about product pricing and answered questions regarding products and services available in the store.
  • Adhered to company policies concerning returns, exchanges, refunds., including proper documentation completion.
  • Built loyal clientele through friendly interactions and consistent appreciation.
  • Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.

Volunteer Mentee

Salvation Army
Houston, Texas
05.2019 - Current
  • Greeted and welcomed donors at the donation center.
  • Assisted donors with filling out donation forms accurately.
  • Provided donors with information about the organization's mission and services.
  • Maintained donor confidentiality according to organizational policies and procedures.
  • Provided guidance to volunteers in processing donations.
  • Ensured proper handling of all donated items.
  • Participated in community events promoting the organization's mission.
  • Separated, sorted and stacked items in donation trailer for efficient flow of goods into stores.

Front Desk Medical Receptionist (Temp)

River Oaks ER
Houston, Texas
01.2023 - 06.2023
  • Answered incoming calls, addressed inquiries and routed messages to appropriate personnel.
  • Assisted in preparing treatment rooms for patient examinations by stocking supplies and ensuring proper sanitation standards were met.
  • Provided administrative support such as filing documents, photocopying materials and organizing office supplies.
  • Ensured compliance with HIPAA regulations by maintaining confidentiality of all patient information.
  • Provided customer service to patients including answering questions about treatments or services offered by the practice.
  • Created new patient files upon request while adhering to organizational policies regarding file maintenance.

Customer Support Tecnician

Comcast
Houston, Texas
02.2020 - 09.2021
  • Created customer accounts, updated customer profiles, and maintained records of customer interactions.
  • Resolved customer inquiries related to product features, pricing, and availability.
  • Performed remote troubleshooting sessions with customers.
  • Troubleshot customer technical issues over the phone and online.
  • Developed best practices for providing quality customer service while meeting productivity goals.
  • Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.

Assistant Shift Manager

Leslie's Pool Supplies
Sugarland , TX
06.2018 - 01.2020
  • Conducted daily shift meetings and communicated task assignments for the day.
  • Monitored inventory levels, restocked items as needed, and placed orders when necessary.
  • Performed daily opening and closing duties including setting alarms and counting cash drawers.
  • Organized promotional displays in order to attract more customers into the store.
  • Maintained cleanliness standards in both front-end checkout areas as well as backroom storage areas.
  • Provided excellent customer service by responding quickly to inquiries or requests from customers.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

General Manager of Food Service

Sonic
Blytheville, Arkansas
02.2012 - 04.2018
  • Trained and supervised staff members in all aspects of restaurant operations.
  • Monitored daily financial transactions and prepared weekly reports for management review.
  • Resolved customer complaints in a timely manner while maintaining excellent customer service standards.
  • Ensured compliance with all local health codes, sanitation regulations, and company policies.
  • Scheduled staffing levels according to expected business volume on a daily basis.
  • Managed inventory levels ensuring that adequate supplies are available at all times while minimizing waste.
  • Hired and trained new food service personnel to maintain high productivity levels of staff.

Education

Bachelor of Science - Criminal Justice

University of Houston Downtown
Houston, TX
05-2022

Associate of Science - Criminal Justice

Arkansas Northeastern College
Blytheville, AR
05-2018

Skills

  • Order coordination
  • Drawer management
  • POS system operation
  • Conflict resolution
  • Attention to detail
  • Positive and professional
  • Time management
  • Teamwork
  • Adaptability
  • CPR/AED
  • Communication expertise
  • Good Telephone Etiquette
  • Empathy and compassionate care

Certification

  • Certified Nurse Aide Certificate (2024)
  • American Heart Association BLS/CPR/AED (2024)
  • Launch Point Leadership Skills Certificate (2024)
  • Student Support Services Certificate (2017)

References

References available upon request.

Timeline

Front Desk Medical Receptionist (Temp)

River Oaks ER
01.2023 - 06.2023

Customer Service Cashier

Walmart
11.2021 - Current

Customer Support Tecnician

Comcast
02.2020 - 09.2021

Volunteer Mentee

Salvation Army
05.2019 - Current

Assistant Shift Manager

Leslie's Pool Supplies
06.2018 - 01.2020

General Manager of Food Service

Sonic
02.2012 - 04.2018

Bachelor of Science - Criminal Justice

University of Houston Downtown

Associate of Science - Criminal Justice

Arkansas Northeastern College
Clorissa Mullins