Clotilde Bandou-Gonzalez
The Bronx,NY
Summary
Dedicated administrative and Medical support professional with a proven track record of providing compassionate patient care, seeking a career change to leverage strong interpersonal and organizational skills in the field of Human Resources. Eager to apply over 10 years of relevant work experience in healthcare, coupled with a newly acquired degree in Psychology and a Human Resources diploma, to contribute effectively to talent acquisition, employee relations, and organizational development initiatives.
Overview
18
18
years of professional experience
Work History
Certified Medical Assistant
Weill Cornell Medicine
01.2016 - Current
- Fulfills patient care responsibilities which includes taking vital signs, phlebotomy, performing EKG, flu swabs, COVID-19 testing and preparing samples for laboratory analysis.
- Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
- Enhanced clinic efficiency by thoroughly documenting patient information and updating electronic health records.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
Certified Medical Assistant/Medical Office Manager
Oman Clinic
04.2014 - 12.2016
- Implemented improvements in workflow processes that led to increased productivity amongst staff members.
- Responsible for maintaining office efficiency; implanting and executing office policies, standers, and procedures; oversight of daily clinic operations.
- Interviewing, hiring, orienting, training Medical Assistant externs and new hires.
- Coordinated with other healthcare professionals for patient referrals, ensuring a seamless transition and continuation of care.
- Office accounting and cash drawer, inventory, and employee scheduling.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
- Performed medical records management, including filing, organizing and scanning documents.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
Certified Medical Assistant/Medical Office Manager
University Medical Associates
12.2005 - 03.2014
- Interviewed, hire, and trained new Medical Assistant.
- Improved patient satisfaction by providing efficient and accurate medical assistance during appointments.
- Collaborated with interdisciplinary teams to create comprehensive care plans tailored to individual patient needs.
- Performed diagnostic tests accurately, contributing to swift diagnosis and appropriate treatment options.
- Expedited insurance claims processing by verifying coverage details and submitting accurate documentation in a timely manner.
- Contributed to a welcoming atmosphere at the practice by greeting patients warmly upon arrival, checking them in efficiently, and answering any questions they had about their visit or overall healthcare needs.
- Handled all credentialing/re-credentialing contracts.
- Obtained insurance pre-authorization, pre-certifications, and referrals for medical services.
Education
Bachelor of Arts - Psychology And A Minor in Sociology
CUNY School of Professional Studies
New York12.2023
Diploma - Human Resources
Alison Online Education
Online12.2023
Certificate - Administrative Support
Alison Online Education
Online08.2023
Associate of Applied Science - Human Services
Bronx Community College
Bronx, NY06.2018
Certificate - Medical Assistant
Sanford Brown Institute
New York, NY05.2005
Skills
- Inventory and Supply Management
- Electronic Health Records
- Keen understanding of diverse cultural backgrounds, highly responsive to widely varied patient needs and circumstances
- Medical Records Management
- Insurance Claims
- Talent Acquisition
- Training and Development
- Employee Hiring, New Hire Orientation
- Knowledgeable in Microsoft Office, Excel, and PowerPoint
Timeline
Certified Medical Assistant
Weill Cornell Medicine
01.2016 - Current
Certified Medical Assistant/Medical Office Manager
Oman Clinic
04.2014 - 12.2016
Certified Medical Assistant/Medical Office Manager
University Medical Associates
12.2005 - 03.2014
Bachelor of Arts - Psychology And A Minor in Sociology
CUNY School of Professional Studies
Diploma - Human Resources
Alison Online Education
Certificate - Administrative Support
Alison Online Education
Associate of Applied Science - Human Services
Bronx Community College
Certificate - Medical Assistant
Sanford Brown Institute