Cloud Lumo
Clearfield
Summary
Highly efficient Customer Solutions Voice Associate well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency.
Overview
2027
2027
years of professional experience
Work History
Customer Solutions Voice Associate
Home Depot
Ogden, UT
2019 - Current
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Utilized CRM tools to track interactions, ensuring accurate documentation of customer communications and resolutions.
- Managed high-volume customer interactions, ensuring prompt and accurate responses.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Laborer
Western Walls
Ogden Utah
2018 - 2019
- Assisted in pouring and finishing concrete for various construction projects.
- Followed safety protocols to maintain a hazard-free work environment.
- Maintained tools and equipment in optimal working condition for daily operations.
Tech Support
Teleperformance
Ogden, UT
2016 - 2017
- Worked well in a team setting, providing support and guidance.
- Provided technical support to end-users, resolving issues efficiently and enhancing user satisfaction.
- Assisted in troubleshooting hardware and software problems, improving response time for support requests.
Education
Diploma -
Davis Adult High School
Kaysville Utah01-2014
Skills
- CRM, HOME, GM & MA, PRO XTRA, Order Up, and Quote Center Trained
- Basic Computer Knowledge
- Built own PC
- Basic Microsoft Suite Knowledge
Timeline
Customer Solutions Voice Associate
Home Depot
2019 - Current
Laborer
Western Walls
2018 - 2019
Tech Support
Teleperformance
2016 - 2017
Diploma -
Davis Adult High School