Marina Tomilko
Tulsa,US
Summary
A skilled and versatile IT professional experienced in both the public and more recently the private sector. Specializing in Microsoft systems administration, security compliance, risk management and a focus on continual service improvement. Highly adaptable with experience working with the ITIL framework for IT Service Management. Comfortable with clinical settings, nursing informatics, managing private patient information, HIPPA certified, American Heart Association CPR BLS certified, currently in nursing school completing Bachelor's of science in nursing, medical terminology trained.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Student/ House Manager/Supervisor
Private Residence
Tulsa, OK
06.2022 - Current
- Developed complex budget and forecasting scenarios to determine long-range planning for building operations.
- Organized and maintained household inventory records, including supplies and equipment.
- Monitored service provider performance to ensure quality of services delivered.
- Delegated work to staff, setting priorities and goals.
- Collaborated with multiple departments to maximize workflow and efficiency.
- Assessed daily workloads, scheduled, and planned daily assignments and oversaw numerous projects.
- Maintained updated knowledge through continuing education and advanced training.
- Achieved cost-savings by developing functional solutions to problems.
- Planned and completed group projects, working smoothly with others.
- Collaborated with others to discuss new opportunities.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Assisted in creating budgets for departmental expenses including personnel costs.
Picking Department Lead
Amazon INC.
02.2019 - 06.2022
- Monitored operations and reviewed records and metrics to understand company performance.
- Oversaw quality control to identify inconsistencies and malfunctions.
- Exercised discretion and judgment in managing fast-paced environment adapting to change with sense of urgency.
- Provided leadership, motivation, direction and support to team members in order to achieve individual success as well as team goals.
- Developed and implemented departmental policies and procedures.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Coordinated with other departments to ensure efficient workflow across the organization.
- Analyzed key performance indicators to identify effective strategies.
- Collaborated with senior management on strategic initiatives that impacted the overall business objectives.
Customer Care Specialist/ Sales Support
Merrit's Bakery
Tulsa, OK
10.2018 - 02.2019
- Assisted with customer requests and answered questions to improve satisfaction.
- Modified existing software systems to enhance performance and add new features.
- Worked with cross-functional teams to achieve goals.
- Entered, updated and maintained comprehensive and up-to-date customer information in CRM database.
- Greeted and assisted customers to foster positive experiences.
- Processed orders, forms, applications, and requests.
- Identified customer needs by asking questions and advising on best solutions.
- Provided accurate information about products and services.
- Maintained records of customer interactions and transactions.
- Provided feedback from customers to management regarding service failures or customer concerns.
- Listened to customer needs to identify and recommend best products and services.
- Built and maintained knowledge of evolving product and service offerings to promote additional sales to existing customers.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Educated customers on product features and benefits.
Education
Bachelors of Arts degree in General Studies S.T.E.M. -
01.2023
Associate in Science - Pre-Nursing -
01.2012
University of Tulsa College of Nursing ABSN - Currently Attending Online -
Skills
- Administrative Assistant
- Schedule Management
- Multitasking
- Creating Lists
- Medical Terminology
- Laboratory Experience
- Pre-Nursing Courses Complete all with a 40 gpa
- QuickBooks
- Marketing
- Outlook
- Customer Service
- Customer Care
- CSR
- Customer Support
- Russian
- JavaScript
- HTML5
- Java
- Computer Science
- C/C
- Linux
- Office Management
- CSS
- User Interface (UI)
- Expense Management
- Activity Supervision
- Calendar Management
- Budget Administration
- Budget Adherence
- Safety Management
- Appointment Coordination
- Employee Scheduling
- Order Processing
- Client Account Management
- Customer Needs Assessment
- Superb Time Management
- Problem-Solving
- Service-Oriented
- Excellent Communication Skills
- Policy and Procedure Adherence
- Verbal/Written Communication
- Multi-Tasking Strength
- Complex Problem-Solving
- Problem-Solving Skills
- Time Management
Certification
American Heart Association BLS CPR, American Heart Association, 2023
Languages
Spanish
Professional
Russian
Native/ Bilingual
Ukrainian
Native/ Bilingual
English
Native/ Bilingual
References
References available upon request.
Timeline
Student/ House Manager/Supervisor
Private Residence
06.2022 - Current
Picking Department Lead
Amazon INC.
02.2019 - 06.2022
Customer Care Specialist/ Sales Support
Merrit's Bakery
10.2018 - 02.2019