Summary
Overview
Work History
Education
Skills
Awards
Languages
Timeline
Manager
Cloudine Uwiragiye

Cloudine Uwiragiye

Louisville,KY

Summary

Dynamic Warehouse Associate with proven expertise at Amazon in order fulfillment and packaging. Recognized for enhancing order accuracy through effective problem-solving and attention to detail. Collaborated with teams to consistently meet targets while adapting to various roles, significantly reducing product damage through careful handling and storage practices.

Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.

Overview

3
3
years of professional experience

Work History

Warehouse Associate

Amazon
10.2024 - 01.2025
  • Prepared orders for shipment by picking, packing, and labeling merchandise.
  • Worked safely around moving machinery.
  • Collaborated with team members to achieve daily targets and complete tasks efficiently.
  • Displayed adaptability by taking on various roles within the warehouse as needed, including receiving, shipping, or inventory control duties.
  • Increased accuracy in order picking by utilizing electronic scanning devices and following established procedures.
  • Assisted in reducing product damage by properly handling and storing materials.

Warehouse Forklift Operator

Amazon
07.2023 - 11.2023
  • Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
  • Built pallets and loads for partial and mixed pallets, wrapped finished pallets and staged pallets and loads into truck when ready for shipment.
  • Worked with racking systems and loaded or unloaded pallets, pulling and placing pallets on or off of vertical product racking systems and trucks, maximizing storage by stacking products vertically.
  • Collaborated with other warehouse team members, ensuring smooth workflow through effective communication during forklift operations.

Interpreter Volunteer

KRM
03.2023 - 06.2023
  • Provided critical support during emergency situations by interpreting essential information for first responders and those affected.
  • Promoted cultural exchange by providing insightful information on linguistic nuances during language workshops and presentations.
  • Enhanced communication by providing accurate interpretation services between non-English speaking individuals and English speakers.

Customer Service Cashier

McDonald's Restaurant
02.2023 - 06.2023
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
  • Counted money in drawers at beginning and end of each shift.

Customer Service Representative

The Salvation Army Thrift Store
02.2022 - 06.2022
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Education

Business Administration

Fern Creek High School
Louisville, KY

Completion Of PLE Certificate -

Kinakyeitaka Primary School
Hoima, Kampala, Uganda

N/A - Business Administration

Duhaga Secondary School
Hoima, Kampala, Uganda

Skills

  • Packaging and labeling
  • Attention to detail
  • Problem-solving
  • Team collaboration
  • Order picking
  • Order fulfillment
  • Forklift operation
  • Team player
  • Warehouse safety
  • Customer service
  • Customer satisfaction
  • Reliability and punctuality
  • Patience and composure
  • Cash handling
  • Cash register operation
  • Active listening
  • Critical thinking
  • Data entry
  • Problem resolution
  • Relationship building
  • Fluent bilingualism
  • Memory retention
  • Cross-cultural communication

Awards

Employee of the Month Award: Acknowledging exceptional performance in the workplace.


Volunteer Award: Honoring dedication and commitment to community service.

Languages

English
Full Professional
Chinese (Mandarin)
Elementary
Kinyarwanda
Native or Bilingual
Swahili
Native or Bilingual
Thai
Elementary

Timeline

Warehouse Associate

Amazon
10.2024 - 01.2025

Warehouse Forklift Operator

Amazon
07.2023 - 11.2023

Interpreter Volunteer

KRM
03.2023 - 06.2023

Customer Service Cashier

McDonald's Restaurant
02.2023 - 06.2023

Customer Service Representative

The Salvation Army Thrift Store
02.2022 - 06.2022

Business Administration

Fern Creek High School

Completion Of PLE Certificate -

Kinakyeitaka Primary School

N/A - Business Administration

Duhaga Secondary School

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Cloudine Uwiragiye