Julie Van Vossel
Fort Myers
Summary
Dynamic customer service professional with experience at Cypress Cove Senior Living, excelling in effective multitasking and fostering loyalty through personalized service. Proven ability to resolve issues promptly and enhance guest experiences, while maintaining a welcoming atmosphere. Skilled in phone etiquette and committed to upholding health and safety standards.
Overview
8
8
years of professional experience
Work History
Hostess
Cypress Cove Senior Living
05.2024 - 12.2025
- Welcomed guests at entrance and ensured smooth transition to dining area.
- Managed seating arrangements to optimize space and enhance guest experience.
- Maintained cleanliness and organization of dining area throughout service hours.
- Communicated effectively with kitchen staff to relay special requests and dietary needs.
- Updated reservation logs accurately to reflect real-time availability.
- Monitored guest flow and adjusted seating to minimize wait times.
- Answered phone calls to take orders, give information and document reservations.
- Completed daily side work and opening and closing duties without fail.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
Barista
Starbucks
07.2022 - 05.2023
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
Experienced Server
Cypress Cove Senior Living
01.2021 - 06.2022
- Delivered exceptional customer service by attentively addressing guest inquiries and preferences.
- Coordinated dining room activities to ensure timely service during peak hours.
- Adhered to health and safety compliance standards to ensure guest well-being.
- Facilitated team collaboration to enhance service efficiency during busy shifts.
- Provided personalized service to regular customers to build rapport and loyalty.
Grocery Bagger
Publix
11.2017 - 04.2018
- Assisted customers with locating products throughout the store, enhancing shopping experience.
- Maintained organization of bagging area, ensuring smooth workflow during peak hours.
- Prepared bags for various product types, ensuring proper weight distribution and stability.
- Engaged with customers to understand their preferences and provide personalized service.
Education
No Degree - Psychology
Florida SouthWestern State College
Fort Myers, FLSkills
- Customer service
- Effective multitasking
- Patience and empathy
- Phone etiquette
Languages
Spanish
Native or Bilingual
Timeline
Hostess
Cypress Cove Senior Living
05.2024 - 12.2025
Barista
Starbucks
07.2022 - 05.2023
Experienced Server
Cypress Cove Senior Living
01.2021 - 06.2022
Grocery Bagger
Publix
11.2017 - 04.2018
No Degree - Psychology
Florida SouthWestern State College