Cortney Love

• Built relationships with clients using active listening and issue resolution to provide excellent service.
• Verify/update mailing address on returned mail to resend correspondence to passengers.
• Maintained high standards of customer service by building relationships with clients.
• Make outgoing calls following up on existing claims that are in process or contacting the passenger with claims outcome decisions.
• Verify/update mailing address on returned mail to resend correspondence to passengers.
• Documents all interactions with passengers.
• Receive new claim mail from tour operators/travel agents to set-up new claims.
• Documents all interactions with passengers.
• Performs other duties as assigned.

• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
• Scheduled, coordinated and confirmed appointments and meetings.
• Resolved customer issues quickly and notified supervisor immediately when problems escalated.
• Responsible for caring for children from the ages of 6 months-12 years of age
• We Set expectations for members using policies and other tools necessary to thoroughly assist their needs.

• Processed and certified documents for accuracy and compliance with government regulations.
• Assisted clients with accurate eligibility form, application and document completion.
• Resolved discrepancies with client applications to verify eligibility.
• Handle confidential and sensitive information with discretion and professionalism.
• Maintain accurate records, files, and documents.
• Process checks for merchants by utilizing training skills to run background checks for credit, Residential searches, and conducting outbound or inbound calls in pursuit of attaining sensitive information necessary for accurate service for merchants.

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Responded to customer calls and emails to answer questions about products and services.
• Handled complaints with prompt, courteous service to uphold professional reputation.
• Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
• Responsible for enrolling members into Medicare and tending to customers regarding problems and inquiries on their accounts.

• Processed payments and applied to customer balances.
• Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
• Negotiated to collect balance in full.
• Maintained high volume of calls and met demands of busy and productive group.
• Negotiated with account holders to devise repayment plans and minimize collections receivables.

• Built constructive customer relationships to improve loyalty and recommendations.
• Identified changing customer needs and adapted service strategies to meet them.
• Utilized knowledge of customer experience to create specialized plans for customer retention.
• Utilized advanced skills in solving problems and making accurate decisions to implement strategies that brought about immediate results.

Responsible for following military rules and regulations in order to enhance my ability to utilize magnificent organizations skills, team work, and following strategic instruction.