Summary
Overview
Work History
Education
Skills
Certification
HOBBIES
AWARDS
Timeline
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Lisa Clowney

Lisa Clowney

Charlotte,NC

Summary

Patient Service Coordinator seeking to work with an innovative company that provides premier patient care experiences, and offers a compassionate personalized service. Highly productive, self-motivated, focused and efficient team player, who displays great managerial abilities, strategic organization, planning, and time-management skills. Able to ensure timely delivery and can maintain courteous and professional working relationships.

Healthcare professional prepared for role in phlebotomy with strong foundation in patient care and specimen collection. Proven track record of handling blood draws and maintaining high standards of hygiene. Known for excellent teamwork and ability to adapt to changing clinical needs, ensuring consistent results and patient satisfaction.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Hair Stylist

N’tro Hair Studio
11.2015 - Current
  • Managed day to day operations with direct oversight of 10 employees
  • Handled and troubleshooted vendor issues/deliveries
  • Provided a wide range of customer services
  • Interviewed, hired, and trained all new staff
  • Kept track of weekly booth rent for each stylist
  • Marketed and advertised using social media
  • Organized events to promote the company via hair show entries, competitions, and fashion
  • Ordered all salon supplies, created staff work schedules, and answered incoming phone calls from clients and vendors

Patient Care Coordinator/Medical Records/Referral Coordinator

Integrated Behavioral Health Management
05.2020 - 09.2025

General to minimal supervision with daily functions such as greeting patients, preparing required documents, collecting insurance, and processing payments

  • Verifies and enters patient information into ICANOTES in a timely and accurate manner for patient claims to be processed
  • Prepares all required documents and medical records for patients per visit
  • Answers incoming phone calls assisting with appointments
  • Collecting all forms of payment as directed based of the EHR (ICANOTES) posed co-pays, co-insurance payments of charges
  • Required to complete and follow all FMLA/Disability release of medical information based HIPPA guidelines.
  • Record vitals, weight And temperature in the EHR system and provided Injection medication for patients.
  • Collect urine specimens for our Drug treatment program.

Certified Medical Assistant

Behavioral Health Management Services
05.2020 - 09.2025
  • Administered patient assessments and recorded vital signs to support care team decisions.
  • Coordinated patient appointments and managed scheduling to optimize clinic operations.
  • Assisted in laboratory procedures, ensuring accurate specimen collection and processing.
  • Educated patients on treatment plans, medications, and preventive care measures for improved health outcomes.

Private Duty Care

Robins Home Healthcare
11.2013 - 07.2014
  • Responsible for in-home duty care
  • Assisted with personal hygiene and daily grooming
  • Provided patience with emotional support and understanding while remaining compassionate
  • Transported patients to and from all medical appointments
  • Managed and completed tasks well and ensured HIPPA guidelines were followed

Education

Associate’s - Health and Science

Ultimate Medical Academy
Clearwater, Florida
05.2020

Certification - Medical Assistant

EHC Career Institute
2008 Moore Rd. Suite B , Matthews NC, 28105
06-2025

Certificate - Cosmetology

Universal College of Beauty
1701 West Trade Street Charlotte NC, 28216
02-2018

Skills

  • Leadership and management
  • Customer service
  • Effective communication
  • Conflict Resolution
  • Multitasking and delegating tasks
  • Professionalism
  • Epic, Kareo, and ICANOTES EHR
  • HIPPA compliance, insurance verification, and reimbursement processing
  • Handling Medicare/Medicaid, government, and third party payers
  • Medical billing and administration
  • Patient registration and medical practice management systems
  • CPR certified

Certification

Medical Assistant - June 2025

Certificate number: H9A4M6RA

EHC Career Institute


Cosmetology- June 2019

Certificate Number: C56813

Universal College of Beauty




HOBBIES

Dancing, Trying new restaurants, Skating, Amusement parks, Movies

AWARDS

Grand prize winner of the Salon Battle competition in Charlotte, NC- 2018

Timeline

Patient Care Coordinator/Medical Records/Referral Coordinator

Integrated Behavioral Health Management
05.2020 - 09.2025

Certified Medical Assistant

Behavioral Health Management Services
05.2020 - 09.2025

Hair Stylist

N’tro Hair Studio
11.2015 - Current

Private Duty Care

Robins Home Healthcare
11.2013 - 07.2014

Associate’s - Health and Science

Ultimate Medical Academy

Certification - Medical Assistant

EHC Career Institute

Certificate - Cosmetology

Universal College of Beauty