Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Hi, I’m
Christopher Lord-Paquin
Hillsborough,NH
Summary
Overview
18
years of professional experience
Work History
The Epilogue GroupHillsborough, NH
Founder
12.2023 - Current
Job overview
- Developed and implemented a comprehensive business plan to launch the company.
- Oversaw all aspects of operations including product development, marketing, sales, customer service and finance.
- Established policies and procedures for efficient workflow management.
- Identified potential partnerships to expand the reach of the business.
- Coordinated donor outreach initiatives such as events, emails, phone calls, newsletters.
- Cultivated relationships with donors, sponsors, partners and other stakeholders involved in the operations of the non-profit organization.
Omnia Software SolutionsDublin, OH
Chief Operating Officer
02.2022 - 09.2023
Job overview
- Developed and implemented strategies to increase operational efficiency.
- Analyzed financial data and identified areas of improvement for cost savings.
- Monitored performance metrics to ensure quality standards are met.
- Managed staff recruitment, training, and development processes.
- Conducted regular meetings with departmental heads to review progress.
- Ensured compliance with safety protocols, industry standards, and legal requirements.
- Oversaw technological improvements, successfully reducing waste and eliminating business bottlenecks.
AP Easy Software SoluionsManchester, NH
Chief Operating Officer
09.2015 - 02.2022
Job overview
- Developed and implemented strategies to increase operational efficiency.
- Analyzed financial data and identified areas of improvement for cost savings.
- Monitored performance metrics to ensure quality standards are met.
- Managed staff recruitment, training, and development processes.
- Reviewed policies and procedures to ensure compliance with applicable regulations.
- Identified new business opportunities through market research analysis.
- Formulated strategies to improve customer service levels within the organization.
- Conducted regular meetings with departmental heads to review progress.
- Provided guidance and support for problem solving efforts.
- Analyzed customer feedback data to identify trends in product satisfaction.
- Built relationships with external stakeholders such as investors, partners.
- Organized and oversaw capital improvement projects to maintain business viability.
- Oversaw technological improvements, successfully reducing waste and eliminating business bottlenecks.
- Improved profitability by accurately maintaining P&L to meet prime fiscal responsibility.
- Increased company revenue by $[Amount] within first year.
- Exceeded sales goals through upselling and cross-selling within existing client base as well as strategically attracting new business.
- Delivered speeches and attended industry conferences to promote company image and engage with buyers.
AP Easy Software SolutionsManchester, NH
Developer
05.2006 - 10.2015
Job overview
- Debugged existing application functionality and identified areas of improvement.
- Resolved customer issues related to software applications and developed solutions to address them.
- Analyzed requirements and designed database schemas for applications.
- Provided technical support to customers and other team members on various development projects.
- Optimized code performance by identifying bottlenecks and reducing memory usage.
- Written detailed documentation outlining system architecture, design decisions, and coding conventions used in the project.
- Analyzed solutions and coding fixes for software problems.
- Designed user-friendly software interfaces to simplify overall management.
- Documented technical specifications and project testing methods for future reference.
- Conducted full lifecycle software development from planning to deployment and maintenance.
- Installed, configured and executed server software.
- Coordinated specifications and requirements for project technical needs.
- Contributed to sales presentations to translate technical information into easy-to-understand software solutions.
- Delivered code to meet functional or technical specifications.
- Reviewed project requirements to identify customer expectations and resources needed to meet goals.
AP Easy Software SolutionsManchester, NH
Senior Systems Integration Manager
03.2009 - 09.2015
Job overview
- Developed and implemented integration solutions for enterprise applications.
- Analyzed system requirements to determine the most effective integration solution.
- Managed technical resources, including software engineers and systems analysts, in the design and development of system integrations.
- Created project plans, timelines, and resource estimates for all integration projects.
- Conducted user acceptance testing of completed integrations before production deployment.
- Provided technical guidance on best practices for integrating disparate systems within an organization's IT architecture.
- Designed automated processes to streamline data exchange between integrated systems.
- Developed custom scripts or programming logic as needed to facilitate efficient data transfer between different platforms.
- Documented detailed instructions for other team members on how to use and maintain newly deployed integrations.
- Provided training sessions on using the latest tools and techniques related to system integration tasks.
- Tested functionality, performance and compliance of each product against design specifications to maintain strong development standards and high customer satisfaction.
- Wrote and updated manual test cases for team use, maintaining optimal organization for maximum productivity.
- Created and maintained database of common and known testing defects.
- Worked with off-site teams to complete timely tests and facilitate smooth product releases.
Education
University of PhoenixTempe, AZ
Associate of Science from Database Management
03-2010
University Overview
Skills
- Business Administration
- Business Development
- Business Planning
- Client Engagement
- Compliance Management
- Cross-Functional Collaboration
- Consulting
- Contract Management
- Customer Acquisition
- Financial Management
- Investor Relations
- Marketing
- Negotiation
- Operations Management
- Process Improvements
- Project Management
- Product Roadmaps
- Partnership Building
- Recruitment and hiring
- Start-Up Operations
- Staff Management
- Team Leadership
Timeline
Founder
The Epilogue Group
12.2023 - Current
Chief Operating Officer
Omnia Software Solutions
02.2022 - 09.2023
Chief Operating Officer
AP Easy Software Soluions
09.2015 - 02.2022
Senior Systems Integration Manager
AP Easy Software Solutions
03.2009 - 09.2015
Developer
AP Easy Software Solutions
05.2006 - 10.2015
University of Phoenix
Associate of Science from Database Management
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