Summary
Overview
Work History
Education
Skills
Certification
Timeline
3e
Courtney Parker

Courtney Parker

Chicago,IL

Summary

Forward-thinking Senior Manager adept at managing teams of [Number] employees with [Number] direct reports to accomplish challenging objectives. Imparts clear vision to guide cohesive, high-performing teams. Versatile Senior Manager specializing in [Area] and skilled at planning, implementing and overseeing key improvements to drive business growth and efficiency. History of cultivating an open culture with free exchange of information. Pursuing new professional challenges with a growth-oriented company. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Senior Manager - Facilities Operations

Jones Lang Lasalle (JLL) - Chicago Public Schools-Chicago
07.2022 - Current
  • Ensure client satisfaction by thru a seamless interface to client; demonstrate leadership, responsiveness, and creativity
  • Support environmental and safety program for the site and foster a 'Safety First' culture
  • Accountable for maintaining staffing and all pertinent business initiatives, including prompt implementation of action plans for enhancement of workforce performance
  • Manage supplier performance at the facility and maximize utilization of suppliers, preferred vendors, and contractors
  • Oversee the appropriate monthly/quarterly/annual reporting appropriate for the client
  • Manager Accounts Receivable and 3rd party Accounts Payable, monitoring our 30-60-90 tracking
  • Meet monthly projections ensuring cost/spend is aligned with budget
  • Identify savings initiatives.

Facility Manager

Jones Lang Lasalle (JLL) - Chicago Public Schools-Chicago
10.2021 - 07.2022
  • Responsible for after hour access and makes sure that security is notified; assists in obtaining keys if needed
  • Assist in the development and implementation of the annual management plan; achieve all KPIs/SLAs for assigned facilities
  • Facility conditions are properly documented and monitored CMMS (in WebTMA), including spot check facility management services for assigned facilities for cleaning potentials, maintenance requirements, hazards, etc
  • Oversee the delivery of maintenance, repair, and other facility management services for assigned facilities
  • Ensure all equipment, work orders, and PMs are documented and then completed in the CMMS (WebTMA)
  • Submit, review, and approve all purchases for maintenance purposes in CMMS (Oracle)
  • Lead role in monitoring and improving key stakeholder satisfaction for assigned facilities
  • Development and implementation of the annual management plan; achieve all KPIs/SLAs for assigned facilities
  • Oversee (3-4) Building Managers to ensure the delivery of maintenance, repairs, and other facility management services for assigned facilities
  • Oversee Building Managers to ensure the quality of facility management services for assigned facilities including the daily delivery of third-party service contracts.

Sr. Operations Manager

Aramark - Chicago Public Schools-Chicago
01.2020 - 09.2021
  • Responsible for the Operations lead of a team and for the delivery of the overall operational metrics & sales targets
  • To proactively maintain regular engagement with key client contacts in line with client expectations
  • Ensure delivery of Client KPIs/Sales targets including day to day service levels, customer experience, quality measures and compliance measures
  • Responsible for the development of the operational talent pool by optimizing the skills of the existing team
  • Ability to demonstrate achievement of results e.g
  • Business improvements, cost savings, revenue generation
  • Excellent leadership, people management, communication and influencing skills at a senior level
  • Experienced in managing large multi-site/multi-skilled contract and client hired employees
  • On-going ability to build and maintain strong client relationships
  • Translate business strategy into day-to-day delivery
  • Maintain Quality performance standards.

Operations Manager

Aramark - Chicago Public Schools-Chicago
06.2018 - 01.2020
  • Management of multi-site zone comprised of 6 elementary school within the Chicago Public School system
  • Sites include Classrooms, Meeting/conference rooms, gymnasiums, lunchroom/cafeteria, etc
  • Maintain $800K annual/forecast operational budget and $250,000 Capital Budget
  • Manage the day-to-day Facilities/custodial/housekeeping operations
  • Organizing, directing, supervising, and coordinating preventive maintenance and custodial activities in a timely manner
  • Development/Coaching and disciplinary of all staff
  • Manage certified Operating Engineers, custodial and contract custodial services as well as vendor coordination of Electricians, Plumbers, Painters, Elevator Management, HVAC, Boilers and chillers and Landscapers
  • Weekly building inspections to comply with client contract, APPA level 2.

Facilities Manager

Apostolic Church Of God
01.2010 - 06.2018
  • Oversee facilities management of campus custodial and maintenance for multi-unit campus that includes 4 Buildings onsite, parking structures, gymnasiums, banquet halls, etc
  • Manage all facility departmental budgets, including monitoring expenditures relative to budget and keeping the Executive Management Team advised of significant variances and opportunities to reduce operating expense
  • Maintain $2m annual/forecast operational budget and reduced $800,000 Capital Budget by 5%
  • Oversee on-site vendors including Food Service, Electrician, Plumbers, Painters, Elevator Management and HVAC
  • Develop operation procedure guide and document all facility's process and procedures
  • Conduct weekly building inspection to ensure proper sanitation of the facility's cosmetic elements such as wall, windows, doors, restrooms, lighting, and flooring
  • Delegate or approve outsource maintenance, replacement or repairs of HVAC, ADA wheelchair lift, heavy operating equipment, electrical, plumbing, elevators, and internal/external building structure
  • Manage staff consisting of 3 Administrators, 1 Maintenance professional, 1 Electrician, 6 Landscapers and 7 Custodian, 5 Housekeepers.

Education

Bachelor of Arts - Coursework in Accounting And Business Management

University of Illinois At Chicago
Chicago, IL

Skills

  • CMMS: WebTMA and Corrigo

  • Smartsheets

  • MS Office

  • Operations Planning

  • Troubleshooting and problem resolution

  • Talent Development

  • Organizational Development

Certification

  • Certified Illinois Real Estate Licensee
  • Certified Food Service Manager
  • ServSafe Food Service Professional

Timeline

Senior Manager - Facilities Operations

Jones Lang Lasalle (JLL) - Chicago Public Schools-Chicago
07.2022 - Current

Facility Manager

Jones Lang Lasalle (JLL) - Chicago Public Schools-Chicago
10.2021 - 07.2022

Sr. Operations Manager

Aramark - Chicago Public Schools-Chicago
01.2020 - 09.2021

Operations Manager

Aramark - Chicago Public Schools-Chicago
06.2018 - 01.2020

Facilities Manager

Apostolic Church Of God
01.2010 - 06.2018

Bachelor of Arts - Coursework in Accounting And Business Management

University of Illinois At Chicago

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Courtney Parker