Cassidy Rose
Colorado Springs,CO
Summary
Polished individual providing administrative support and preparing authorized requests for information, including eligibility status. Energetic Health Systems Specialist offering expert group training sessions to make personnel aware of procedures and policies. Bilingual Health Systems Specialist using tools and software to promote websites and social media sites. Highly communicative professional with a working knowledge of the rules and regulations affecting enterprise government services. Looking to take on a challenging role with an established organization. Experienced healthcare leader adept at training and leading successful teams focused on delivering exceptional service to all patients. Talented problem-solver with excellent clinical, scheduling and budget administration skills.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Health Services Administrator
United States Air Force
04.2017 - Current
- Assisted with regulatory issues such as compliance.
- Consulted with healthcare professionals on business decisions.
- Oversaw accounting, budgeting, and financial reporting.
- Created and implemented organizational policies and procedures.
- Managed healthcare budgets and financial operations, ensuring optimal resource allocation for quality care delivery.
- Improved patient satisfaction by streamlining administrative processes and implementing electronic health records system.
- Tracked and evaluated statistical data on healthcare activities to make effective program decisions.
- Collaborated with clinical leadership to establish best practices for patient-centered care across all service lines.
Cashier Floor Supervisor
Woodhaven Bowl-A-Rama
02.2017 - 04.2017
- Collaborated with team members to ensure seamless operations during peak hours and special events.
- Handled customer returns, exchanges, and complaints professionally while adhering to company policies.
- Demonstrated flexibility and adaptability by covering shifts, extending hours as needed, and assisting in other store departments when necessary.
- Assisted with maintaining inventory accuracy by participating in regular cycle counts and annual physical inventories.
- Served as a key holder for the store, opening or closing shifts as needed with proper security measures in place.
- Maintained an organized and visually appealing storefront to attract customers and encourage sales.
Receptionist
TownePlace Suites By Marriott
10.2015 - 11.2016
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Corresponded with clients through email, telephone, or postal mail.
- Handled cash transactions and maintained sales and payments records accurately.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Managed multiple tasks and met time-sensitive deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Maintained confidentiality of information regarding clients and company.
Housekeeping
Hilton Garden Inn Hotel
02.2015 - 10.2015
- Monitored inventory levels, coordinating with housekeeping and maintenance departments to ensure seamless guest experiences.
- Applied exceptional housekeeping skills to keep lobby areas tidy and clean.
- Contributed to overall facility cleanliness by performing routine housekeeping tasks in assigned areas.
- Collaborated with housekeeping staff to promptly address any linen shortages or quality issues.
Hostess
Blue Margarita
01.2015 - 04.2015
- Enhanced customer experiences by efficiently managing reservations and seating arrangements.
- Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
- Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
Crew Member
Tim Horton's & Cold Stone Creamery
11.2014 - 02.2015
- Took orders, prepared meals, and collected payments.
- Worked front counter, drive-thru and other areas.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Worked well with teammates and accepted coaching from management team.
Crew Member Team Leader
McDonald's
02.2014 - 02.2015
- Collaborated with team members to ensure seamless operations during peak hours and special events.
- Handled customer returns, exchanges, and complaints professionally while adhering to company policies.
- Contributed ideas for improving overall store appearance during staff meetings which led management implementing changes resulting in increased foot traffic.
- Resolved conflicts among team members diplomatically to maintain a positive working atmosphere.
Cashier Team Lead
Tim Horton's Restaurant
08.2013 - 11.2013
- Communicated with customers and team members to solve problems.
- Restocked and organized merchandise in front lanes.
- Coordinated with other departments to address cross-functional concerns and improve overall store operations efficiency.
- Assisted with merchandising tasks as needed to maintain store appearance standards and promote product visibility.
Waitress
The Farmhouse Restaurant
08.2012 - 08.2013
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Provided timely tableside assistance to guests requiring additional condiments or utensils.
Hostess
The Farmhouse Restaurant
06.2011 - 08.2013
- Enhanced customer experiences by efficiently managing reservations and seating arrangements.
- Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
- Reduced wait times for guests by effectively coordinating with other team members during peak hours.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
Education
Bachelor of Arts - Healthcare Administration
University of Arizona
Tucson, AZ06.2024
Associate of Applied Science - Healthcare Administration
Community College of The Air Force
Montgomery, AL08.2021
High School Diploma -
Lapeer West High School
Lapeer, Michigan06.2013
Skills
- Training and education
- Organizational Leadership
- Staff evaluations
- Healthcare Policy
- Certified in CPR/AED
- Patient Safety
- Adaptability and Flexibility
- Administration and management
- Problem-solving abilities and Analytical Skills
- Time Management
- Excellent Communication
- Attention to Detail
Accomplishments
- Airman of the Quarter (April 2018-June 2018)
- NCO of the Quarter (April 2023-June 2023)
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 19 staff members.
Certification
- CPR/AED [Bi-Annual] (2023)
- Supervisor Safety Training (2022)
- Tactical Combat Causalty Care (2023)
Professional Development
- NCO Professional Education Seminar (32 Hours) 02 October 2023 - 05 October 2023
- Airman Leadership School (4 Weeks) 23 July 2021 - 25 August 2021
- Technical Training School (9 months) May 2017 - December 2017
- Basic Military Training (2 Months) April 2017 - May 2017
Timeline
Health Services Administrator
United States Air Force
04.2017 - Current
Cashier Floor Supervisor
Woodhaven Bowl-A-Rama
02.2017 - 04.2017
Receptionist
TownePlace Suites By Marriott
10.2015 - 11.2016
Housekeeping
Hilton Garden Inn Hotel
02.2015 - 10.2015
Hostess
Blue Margarita
01.2015 - 04.2015
Crew Member
Tim Horton's & Cold Stone Creamery
11.2014 - 02.2015
Crew Member Team Leader
McDonald's
02.2014 - 02.2015
Cashier Team Lead
Tim Horton's Restaurant
08.2013 - 11.2013
Waitress
The Farmhouse Restaurant
08.2012 - 08.2013
Hostess
The Farmhouse Restaurant
06.2011 - 08.2013
Bachelor of Arts - Healthcare Administration
University of Arizona
Associate of Applied Science - Healthcare Administration
Community College of The Air Force
High School Diploma -
Lapeer West High School
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