Clintonae Thomas
Summary
Diligent HR professional with solid foundation in human resources coordination in a hospital system. Proven ability to streamline HR processes and support employee relations effectively. Demonstrated expertise in conflict resolution and interpersonal communication. Known for being dependable, adaptable, and proficient in project management, psychological coaching, and psychometric assessments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Human Resources Coordinator
NorthShore University HealthSystem
09.2021 - 09.2023
- Managed 25-50 inbound calls and 10-20 employee email inquiries daily regarding benefits, leaves, and payroll, ensuring timely and accurate information delivery through solid communication and organizational skills
- Processed 10-30 benefit-related cases weekly, including insurance changes and retirement confirmations, demonstrating proficiency in HR software and record-keeping
- Experience with health plans- Proficient in open enrollment rollout communication and interacting with benefits vendors
- Resolved or escalated employee inquiries efficiently, ensuring satisfactory outcomes and showcasing attention to detail and interpersonal skills
- Collaborated with departments such as physician recruiting, talent acquisition, and employee relations and worked closely with HRIS to streamline processes and improve efficiency
- Maintained and updated employee records across multiple systems, supporting HR operations with a high level of accuracy
- Assisted a diverse range of employees, including physicians and service staff, with HR-related needs, reflecting strong collaboration and customer service skills
Service Desk Agent
Brandt Information Services
02.2021 - 07.2021
- Maintained employee records in an online system, showcasing time management and attention to detail
- Developed excellent email etiquette, critical thinking, and time management through customer interactions
- Handled 15-25 daily inbound calls for water motor vehicle registration, demonstrating strong communication and proactive customer service
- Processed financial and personal details discreetly, ensuring confidentiality and accuracy
Sales Associate
TJX Companies Inc.
11.2016 - 01.2020
- Engaged customers to drive sales and promote company credit cards, consistently meeting sales targets and improving customer satisfaction, showcasing exceptional interpersonal and communication skills
- Managed receiving, stocking, and housekeeping across multiple store locations, ensuring accurate inventory and a clean environment, demonstrating strong organizational and time management skills
- Operated point-of-sale systems in high-traffic areas, ensuring smooth transactions, reflecting proficiency in retail software and collaboration with team members
Education
MSc - Organizational Psychology
City, University of London
09.2024
BSc - Psychology
Florida Agricultural and Mechanical University
06.2021
Skills
- MS Office Suite Skills
- IBM SPSS
- Psychological Coaching
- Project Management
- Recordkeeping
- Maintains confidentiality
- Benefits and payroll coordination
- PeopleSoft HRMS
- New employee enrollment
- FMLA comprehension
- Open enrollment
Extracurricular Activities
- Team Lead, Association of Business Psychology, Biz Psych Cup: Developed strong analytical thinking and strategic problem-solving skills, enhanced collaboration skills through effective coordination and task delegation, and gained experience in presenting complex information concisely. [12/01/23- 04/01/24]
- Research Assistant, Graduate Stories Project: Contributed to research led by Dr. Julia Yates, coded and anonymized interview data for confidentiality, and developed strong skills in qualitative research and data handling. [03/01/24- 08/01/24]
Certification
- Certified by the British Psychological Society as a Occupational Ability Test User, April 2024.
- Certified by the British Psychological Society as a Occupational Test User Assistant- British Psychology Society, April 2024.
Timeline
Human Resources Coordinator
NorthShore University HealthSystem
09.2021 - 09.2023
Service Desk Agent
Brandt Information Services
02.2021 - 07.2021
Sales Associate
TJX Companies Inc.
11.2016 - 01.2020
BSc - Psychology
Florida Agricultural and Mechanical University
MSc - Organizational Psychology
City, University of London
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