Summary
Overview
Work History
Education
Skills
Timeline
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Matt Call

Lenexa,Ks

Summary

Strong leader and problem-solver dedicated to streamlining operations promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

7
7
years of professional experience

Work History

Business Transformation Manager

Waystar Inc
02.2023 - Current
  • Drove the day-to-day planning, execution, and tracking of strategic initiatives for multiple cross-functional internal projects
  • Developed and maintained a new QA analysis report (Excel) to improve and stabilize the companies audit team
  • Presented data and conclusions to leadership in order to improve strategies and operations
  • Experienced with Power Query, writing DAX measures and a great eye for visualizations
  • Recommended and implemented practical business process solutions, working directly with stakeholders to drive sponsorship revenue generation.

Program Manager

Waystar Inc
02.2021 - 01.2023
  • Identified program obstacles and communicated possible impacts to team.
  • Managed multiple strategic projects with numerous sub-projects or workstreams.
  • Met with project stakeholders on regular basis to assess progress and make adjustments.
  • Demonstrated strong writing and presentation skills to develop briefs, memorandums and analytical reports for clients.

Field Representative

Fournier Industries
07.2019 - 01.2021
  • Analyze and resolve both routine and non-routine product issues expediently using independent judgment
  • Provide pre-sales demonstrations, including presentations, requirement analysis and operating procedure reports for current and prospective clients
  • Install, support, and implement new dewatering systems with minimum supervision

Sr Project Coordinator

ESolutions Inc.
12.2018 - 07.2019
  • Conduct customer meetings to ensure the implementation tasks of phases are executed properly
  • Work directly with project managers, project teams and client personnel coordinating implementation tasks through the life cycle of the project
  • Maintain accurate and timely documentation of worked time and other customer deliverables according to established standards and procedures to ensure proper billing and revenue recognition

Client Service Team Lead

Esolutions inc
12.2017 - 12.2018
  • Assists other staff in development of training material and provides constructive feedback for improvements in training delivery
  • Assisted department manager with monthly one on one sessions to improve efficiency, first call resolution, and professional growth opportunities for all team members
  • Supports users in real-time by working independently to respond to phone and e-mail customer inquiries in a timely manner

Implementation Specialist

Esolutions inc
01.2017 - 12.2017
  • Successfully implemented service changes per client enrollment documentation
  • Trained and educated new and current clients on new services
  • Maintained internal client database by conducting single and multiple provider moves after client acquisitions

Education

Associate of Applied Science -

Johnson County Community College
Overland Park, KS
05.2016

Skills

  • Power BI
  • Project Management
  • Microsoft Office
  • Relationship Building
  • Salesforce
  • Data Analytics
  • Process Improvement
  • Cross-functional Collaboration

Timeline

Business Transformation Manager

Waystar Inc
02.2023 - Current

Program Manager

Waystar Inc
02.2021 - 01.2023

Field Representative

Fournier Industries
07.2019 - 01.2021

Sr Project Coordinator

ESolutions Inc.
12.2018 - 07.2019

Client Service Team Lead

Esolutions inc
12.2017 - 12.2018

Implementation Specialist

Esolutions inc
01.2017 - 12.2017

Associate of Applied Science -

Johnson County Community College

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Matt Call