Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
Generic

DeShawn Baker

Albuquerque,NM

Summary

Customer-focused driver with 10+ years of experience delivering products. Quick learner able to easily memorize delivery areas, find destinations and give latest product information. Time management expert able to deliver products with great Customer Service.

Overview

28
28
years of professional experience

Work History

Records Management Coordinator

Genesis HealthCare
Albuquerque, New Mexico
11.2024 - Current
  • Prepared detailed inventories of archived materials upon request.
  • Ensured compliance with federal, state, and local laws for sensitive information storage.
  • Managed transfer of archived materials across different media formats.
  • Provided technical support to personnel for accessing and updating digital archives.
  • Conducted periodic audits to verify accuracy of stored records.
  • Analyzed usage patterns to identify resource needs within the system.
  • Identified and organized obsolete records for disposal according to policies.
  • Established standard operating procedures for record-keeping activities across departments.

Central Supply Clerk

Genesis HealthCare
Albuquerque, New Mexico
11.2024 - Current
  • Managed daily operations of central supply room, ensuring stocked shelves and cleanliness.
  • Unpacked, inspected, and categorized incoming shipments of medical supplies.
  • Tracked inventory levels using computer systems to generate reports and process transactions.
  • Coordinated with external suppliers to resolve discrepancies and quality issues.
  • Processed orders for medical equipment, supplies, and pharmaceuticals efficiently.
  • Conducted weekly inventories to maintain necessary supply availability.
  • Prepared itemized lists of goods received or shipped for billing purposes.
  • Monitored stock levels to guarantee adequate quantities were consistently maintained.

Non-Emergency Medical Driver

Stellar Transit ABQ
Albuquerque, New Mexico
03.2024 - 11.2024
  • Maintained consistently clean interiors and exteriors of vehicles.
  • Accurately recorded daily, weekly, and monthly mileage along with maintenance issues.
  • Assisted in loading and unloading wheelchairs or stretchers into vehicles.
  • Conducted pre-trip inspections to ensure vehicle safety before each shift.
  • Followed safety protocols during transport of clients in wheelchairs or stretchers.
  • Safely utilized lifts, ramps, and specialized devices for patient transfers.
  • Operated ambulances and emergency vehicles in strict adherence to traffic laws.
  • Completed all transport paperwork accurately, including trip logs and incident reports.

Store Manager

CosmoProf
Albuquerque, New Mexico
09.2019 - 03.2024
  • Resolved customer complaints swiftly, fostering trust and building confidence.
  • Monitored employee performance, identifying gaps for corrective action.
  • Oversaw inventory management through cycle counts and audits.
  • Maintained stockroom quality by disposing of damaged items.
  • Implemented customer service initiatives, exceeding team goals.
  • Balanced sales and reconciled cash during opening and closing duties.
  • Enhanced operations through relationship-building and daily problem-solving.
  • Delivered excellent customer service to maximize sales and minimize shrinkage.

Delivery Driver/Sales Associate

Armstrong McCall/CosmoProf
Albuquerque, NM
06.2015 - 09.2019
  • Successfully delivered products while adhering to speed limits and traffic regulations.
  • Handled customer inquiries and complaints professionally to foster loyalty.
  • Managed loading and unloading of merchandise at stores and vendor locations.
  • Conducted thorough inspections of delivery vehicle for safety compliance.
  • Verified sales orders against loaded items for accuracy prior to deliveries.
  • Provided excellent customer service by answering inquiries about products or services being delivered.
  • Monitored fuel levels and refueled vehicles as needed during shifts.
  • Assisted warehouse staff with packing orders to ensure efficiency.

Merchandiser

Coca-Cola Refreshments
Albuquerque, NM
04.2016 - 08.2016
  • Coordinate and communicate with company buyers on what items to purchase for a store's inventory.
  • Worked closely with the store's marketing team to ensure that products are given effective promotional attention.
  • Set various sales goals and then worked with regional and division managers and other employees to ensure that those goals were met.
  • Organized appealing and engaging displays to capture customer interest and drive revenue growth.
  • Followed prepared sketches and planograms to arrange consistent shelves, racks and bins across multiple locations.

Residential Counselor

Bernalillo Academy
Albuquerque, NM
11.2014 - 04.2016
  • Provide a safe and therapeutic environment 24/7 for students while implementing structured programming and treatment plans that include teaching skill increase while decreasing maladaptive behaviors.
  • Responsible for data collection, progress note charting, and fostering a strengths-based milieu for students.
  • Provide skills into more natural environments and intensive teaching to increase skills based on students' strengths.
  • Developed and deepened relationships with residents and fellow staff.
  • Facilitated bereavement groups, and provided counseling and emotional support to help residents cope with loss.
  • Fostered relationships with residents, and worked with new residents to optimize acclimation and ease transition to new living environment.
  • Interfaced with residents to address and resolve complaints or grievances.

Merchandising Manager/Merchandiser/Courier

National Distributing Company
04.2010 - 05.2014
  • Coordinate and communicate with company buyers on what items to purchase for a store's inventory.
  • Worked closely with the store's marketing team to ensure that products are given effective promotional attention.
  • Set various sales goals and then worked with regional and division managers and other employees to ensure that those goals were met.
  • I aimed to satisfy my customer's needs while providing a positive work environment for my employees.
  • Created daily reports and monitored daily routes effectively to manage accounts.

Special Projects Coordinator / Courier

Iron Mountain
09.2001 - 03.2010
  • Configured, built and implemented customized scanning sessions; created workflows for departments or individual staff.
  • Provided information to the patient and staff requiring knowledge of department services.
  • Transport and pick up documents from customers.
  • Researched different topics and gleaned important details from various sources for possible use in future assignments.
  • Met with clients to ascertain project intent, requirements and budgets.

Clerk III

Lovelace Health System
Albuquerque, NM
08.1999 - 09.2001
  • Participated in the development, implementation, and maintenance of policies and procedures for the recording, indexing, filing, and retrieving of active documents and the storage of inactive documents.
  • Assisted in developing a work plan for the records management function and reviews, evaluates, and makes recommendations on work products, methods, procedures, and policies.
  • Filed documents according to alphanumeric system to promote ease of use and optimal team productivity.
  • Reorganized and digitized files, streamlining overall office organization for enhanced productivity.
  • Pulled and organized requested documentation.

Educational Assistant/ Coach

Albuquerque Public Schools
08.1997 - 05.1999
  • Acting as a support to the teacher when working in a group setting.
  • Working under the supervision and guidance of senior teaching staff in a busy and exiting school.
  • Contributing to the delivery of teaching and tutorials and providing personal academic support and mentoring for groups of students of all learning capabilities.
  • Work with children and adults with various degrees of disabilities, learning and mental, treating each person as an individual.
  • Youth Basketball Coach.

Education

New Mexico Junior College
Hobbs, NM

Skills

  • Customer Service
  • Counselor
  • Data collector
  • Delivery
  • Filing
  • Indexing
  • Mentoring
  • Inventory
  • Policies
  • Progress
  • Recording
  • Sales
  • Structured
  • Programming
  • Supervision
  • Team Player
  • Teaching
  • Treatment plans
  • Customer satisfaction
  • Professional and mature
  • Verbal and writing communication
  • Handling payments
  • Driver communications

Personal Information

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Timeline

Records Management Coordinator

Genesis HealthCare
11.2024 - Current

Central Supply Clerk

Genesis HealthCare
11.2024 - Current

Non-Emergency Medical Driver

Stellar Transit ABQ
03.2024 - 11.2024

Store Manager

CosmoProf
09.2019 - 03.2024

Merchandiser

Coca-Cola Refreshments
04.2016 - 08.2016

Delivery Driver/Sales Associate

Armstrong McCall/CosmoProf
06.2015 - 09.2019

Residential Counselor

Bernalillo Academy
11.2014 - 04.2016

Merchandising Manager/Merchandiser/Courier

National Distributing Company
04.2010 - 05.2014

Special Projects Coordinator / Courier

Iron Mountain
09.2001 - 03.2010

Clerk III

Lovelace Health System
08.1999 - 09.2001

Educational Assistant/ Coach

Albuquerque Public Schools
08.1997 - 05.1999

New Mexico Junior College

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