Clyde Barrow
Management
Houston,TX
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
22
22
years of professional experience
4
4
years of post-secondary education
Work History
Lead Field Service Technician
HTown Steam
Spring, TX
11.2021 - Current
- Followed safety procedures to avoid injuries in field.
- Discussed and recommended service options with customers and explained costs involved.
- Operated steam cleaners to vacuum rugs and remove loosened dirt.
- Operated extractor to remove excess suds and water from carpet and furniture.
- Identified appropriate spotting agents to use on persistent stains.
- Moved furniture weighing up to 50 pounds to prepare homes for cleaning.
- Identified and analyzed customer concerns about stains and damages to anticipate needs and build lasting relationships.
- Mixed water and chemicals in containers to prepare cleaning solutions.
- Inspected cleaning sites to provide cost estimates to customers.
- Upsold upholstery cleaning and protection to customers to boost revenue.
- Cared for vehicle interiors, seats and flooring.
- Cleaned home carpets, tile, grout, area rugs, mattresses and upholstery.
Roof Inspector
Hancock Claims Consultants
Alpharetta, GA
01.2012 - 11.2021
- Made and submitted reports detailing finding and any actions taken.
- Kept up-to-date on inspection regulations, codes, ordinances and techniques.
- Reviewed drawings and assessed construction against plans.
- Re-inspected commercial and residential constructions which previously failed inspections.
- Carried out day-to-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
Store Manager
Sprint
Morrow, GA
10.2008 - 01.2011
- Managed inventory control, cash control and store opening and closing procedures.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Rotated merchandise and displays to feature new products and promotions.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Supervised guests at front counter, answering questions regarding products.
- Protected store from loss or theft by setting and enforcing clear security policies.
- Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
- Coached sales associates on product knowledge by using wide variety of training tools.
- Rotated stock to achieve optimum appeal and minimize shrinkage.
- Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Introduced new methods, practices and systems to reduce turnaround time.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Evaluated suppliers to maintain cost controls and improve operations.
- Minimized on-site cash with frequent deposits and high accuracy in predicting operations.
- Prepared annual budgets with controls to prevent overages.
Food Service Manager
Wawa
Virginia Beach, VA
02.2005 - 10.2008
- Organized and oversaw food service training to educate employees on resetting tables, relaying orders to cooks and upselling food and beverages.
- Maintained compliance with company policies and procedures for food safety, sanitation and quality.
- Controlled labor hours and inventory costs through hands-on management and proactive changes.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Tracked food production levels, meal counts and supply costs.
- Oversaw balancing of cash registers, reconciled transactions and deposited establishment's earnings to bank.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Oversaw training of more than 30 team members.
- Integrated service and team management strategies to boost business profits.
- Reviewed pricing and ordered food ingredients, kitchen appliances and supplies.
- Limited portion sizes and used garnishes to control food costs.
- Motivated staff to perform at peak efficiency and quality.
- Oversaw food preparation and monitored safety protocols.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
Fire Controlman
Navy
Norfolk, VA
02.2000 - 01.2005
- Modified, maintained or repaired electronics equipment or systems to achieve proper functioning.
- Inspected systems, diagnosed problems and developed optimal solutions.
- Used information in technical diagrams, schematics and manuals to understand operations and make successful repairs.
- Completed proactive maintenance and repair actions to keep equipment operating at peak levels.
- Maintained system logs or manuals to document testing or operation of equipment.
- Responded to problems with processing and production equipment and completed timely repairs.
- Identified and resolved equipment malfunctions working with manufacturers or field representatives as necessary to procure replacement parts.
- Completed in-depth performance tests of parts and systems undergoing design optimization in simulated environments.
- Created, aligned and optimized electrical instrumentation and testing equipment.
- Applied diagnostics and testing tools to systems, quickly identifying issues and implementing completing resolutions.
- Trained new system users and employees in classroom type sessions to promote useful system knowledge and operations expertise.
Education
High School Diploma -
Shiloh High School
Snellville, GA 08.1988 - 04.1992
Skills
General Manager
Performance improvement
Operations management
Employee scheduling
Deadline-oriented
Project Management
Efficient multi-tasker
Exceptional interpersonal communication
Consistently meet goals
Staff training/development
Verbal and written communication
Recruitment
Effective leader
Sales expertise
Coaching and mentoring
Relationship building
Timeline
Lead Field Service Technician
HTown Steam
11.2021 - Current
Roof Inspector
Hancock Claims Consultants
01.2012 - 11.2021
Store Manager
Sprint
10.2008 - 01.2011
Food Service Manager
Wawa
02.2005 - 10.2008
Fire Controlman
Navy
02.2000 - 01.2005
High School Diploma -
Shiloh High School
08.1988 - 04.1992