CLYDE S CONGDON

• St. Luke's McNair location
• Communicated project plans and progress to key stakeholders and project contributors
• Managed team of technicians responsible for software installation and physical deployment of devices and workstations to new cancer center at McNair location
• Worked closely with overall project director to ensure facility’s readiness for successful Day 1, May 15, 2023, opening to staff and patients
• Partnered with diverse infrastructure, telecom and network specialists to verify active Ethernet, Wi-Fi and power on each floor and department
• Tracked delivery and inventory of PCs and peripherals, networking and telecom equipment, hospital devices (such as WOWs) related to PC deployment, and other materials on Master Device Order
• Oversaw successful warranty phase and project closure before transitioning to local end user services staff.

• Managed team of five to twenty technicians responsible for deploying devices and workstation setups across multiple Houston-area hospital facilities and clinics
• Oversaw asset management including inventory, storage, shipping and receiving of new, repurposed and decommissioned devices
• Reported daily progress to program and senior leadership, ensuring team was meeting project’s overall timeline as well as interim milestones
• Scheduled walkthroughs, assessments and deployments with hospital directors and department heads, maintaining strong lines of communication while minimizing interruptions or impacts to patient care.

• Directed IT product delivery activities for MedData's suite of revenue cycle management services-related products
• Responsible for planning, oversight and delivery of priorities for all primary lines of service
• Led team of product delivery managers (PDMs) who drove successful execution of best practices for software product delivery and project management
• Partnered with CTO and VP Strategic Initiatives to map out delivery and resource allocation plans and strategies for setting and meeting timelines and achieving successful technology-based outcomes
• Responsible for stabilizing department through establishment of standards, processes and procedures
• Stood up Center of Excellence (COE) repository for housing all project and program documentation and artifacts
• Initiated business intake process for driving all new business ideas, demand and enhancement requests through a series of Product Strategy and Executive Steering Councils, to gain approval and ensure proper IT engagement
• Introduced a formal process and online form for managing and approving in-project change requests
• Installed formal IT outage communications protocol for managing stakeholder notifications of planned and unplanned downtime
• Responsible for selecting project management tool sets and products for managing and reporting for portfolio, managing vendor relationship, training and administration
• Oversaw budgetary aspects of PMO-related software licensing purchases, contractor resources, and managed resource on-boarding and off-boarding
• Built new PMO job family including crafting job descriptions and levels
• Managed change control and CAB function for all company changes involving development and infrastructure areas
• Reduced service ticket backlog by 76%.

• Supported enterprise initiatives, partnering with EVP Operations to drive and deliver on strategic roadmap
• Worked with the Patient Responsibility line of business to build the portfolio with their clients including developing project proposals to determine costs, timeline, funding, staffing requirements and goals
• Managed business relationship and served as escalation point.

• Managed high-priority account's integration activities within MedData's Coding & Billing service line; responsible for reporting and driving to resolution all project-related matters as well as critical production issues
• Accountable for successful delivery of Patient Pay client system migration projects.

• ScrumMaster for IT COE (Center of Excellence) Agile-based eCommerce transformation and Supply Chain-impacted transformation programs
• Assignments included Agile Coaching for separate scrum teams running concurrent development projects and project ownership of globally distributed teams for projects in such areas as eCommerce, Critical Server Refreshes, Mobile Webstore and Web Analytics/Business Intelligence
• ScrumMaster activities involved coaching US-based teams; hosting and driving daily/nightly stand-up scrum meetings with India- and Malaysia-based development teams; removing impediments while overseeing/coaching user story scoring and estimation, development and completion for sprints and releases using HP’s Agile Manager application; generating progress reports for management such as cumulative release backlog diagrams (similar to burn-down charts); coaching and evangelizing scrum-based best practices; and coordinating and aligning with the product owner throughout the releases
• Additional projects included the following leadership roles:
• Overall PM responsibilities for configure-in-place strategy for managing separation of HP legacy web stores into two logical instances serving both legal entities being formed out of the impending company split
• Overall ScrumMaster/PM responsibilities for financial (SAP-based) reporting enhancements to convert Instant Ink payment systems from third-party host to HP-internally hosted framework and integrate into company’s global eCommerce cart/checkout solution., : Obtained ScrumMaster (CSM) certification.

2010 – 2012: Project Manager responsible for deploying new eCommerce platform for SMB and Consumer sectors of US Printing and Personal Systems organization, replacing legacy systems that originated in pre-merger HP and Compaq eras.

Web platforms implemented: WebSphere Commerce, Intershop, hybrid/marketplace

▪ 1999 – 2009

2008 – 2009: Served as team manager’s financial lead, managing payroll budget for both employees and contingent workforce, travel, training and other team and organizational forecasts.

2005 – 2007: Acted as IT training and MOC (Management of Change) lead for product management and deployment team, ensuring alignment with customers’ project requirements and strategic objectives. Led team of business analysts located in HP’s Costa Rica office.

2005: Obtained Project Management Professional (PMP) certification.

2002 – 2004: Managed complex integration projects and deployments with global virtual teams regularly comprised of IT and Business organizations located in Australia, Brazil, Costa Rica, Mexico, India, China, Malaysia, Singapore, and others. Successfully deployed solutions for consumer and e-business public, private and B2B segments of the HP.com business unit.

2001: Managed training and documentation team responsible for delivering training and technical reference guides to support IT international deployment organization.

1999 – 2000 (contractor through ECOM): As a technical writer, created the content and data management administration tool user’s guide used to train call center and other business operations teams.

Career Note: Received numerous commendations from parties ranging from Business and IT VPs, HP Legal Counsel VP, and others.