Summary
Overview
Work History
Education
Skills
Timeline
Generic

Clyde Freeman

Jacksonville,FL

Summary

Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.

Overview

35
35
years of professional experience

Work History

Portioner/Prep Cook/Trainer

Texas Roadhouse Restaurant
Jacksonvile, FL
02/28/20 - Current
  • Adhered strictly to health department regulations regarding food safety procedures.
  • Encouraged team spirit within the kitchen environment through positive reinforcement.
  • Performed regular quality checks on food items produced by prep cooks before they were served.
  • Assisted with inventory management by tracking supplies needed for daily operations.
  • Monitored workstations to identify areas needing improvement in order to increase efficiency and safety measures.
  • Ensured that all necessary ingredients were available prior to meal preparation time.
  • Inspected equipment regularly to ensure it was being used properly and safely according to established standards.
  • Coached prep cook employees on knife skills, stocking stations, proper food handling practices, and other related tasks.
  • Provided guidance and support to employees during their training period.
  • Ensured that all food items were stored correctly according to required temperature levels.
  • Explained goals and expectations required of trainees.
  • Participated and attended meetings or seminars to obtain information for use in training programs or to inform management of training program status.
  • Used role playing, lectures and simulations to present information in variety of instructional techniques and formats.

Maintenance Supervisor

Walmart
Jacksonville , FL
06.2007 - 01.2020
  • Scheduled and coordinated preventative maintenance activities to ensure equipment reliability.
  • Monitored and evaluated the performance of personnel in the maintenance department, providing guidance and coaching when necessary.
  • Developed and implemented a comprehensive preventive maintenance program for all production machinery.
  • Ensured that safety regulations were followed by employees while performing maintenance tasks.
  • Reviewed work orders, allocated resources, assigned tasks, and established priorities for completion of jobs.
  • Supervised technicians on repair and installation of machines or systems according to manufacturer's specifications.
  • Maintained records of repairs and parts inventory usage to optimize future planning efforts.
  • Identified opportunities for process improvement through data analysis of repair trends.
  • Provided technical support to operations staff as needed to resolve complex problems with equipment or processes.
  • Conducted regular inspections of all equipment in the facility to identify any potential problems before they became serious issues.
  • Ordered replacement parts as required to keep machines running efficiently.
  • Assisted in training new hires on proper operation and maintenance techniques for various types of machinery.
  • Worked closely with vendors and suppliers to purchase spare parts at competitive prices.
  • Coordinated emergency repairs as needed in order to minimize disruption in production schedules.
  • Monitored inventory and ordered needed supplies to meet demand for repairs.
  • Inspected facilities to determine problems and schedule necessary maintenance.
  • Scheduled repair and maintenance of machines, tools and equipment to support continuous production operations.
  • Maintained clear and safe workspace areas to meet OSHA standards.
  • Repaired equipment and machinery, performing maintenance according to updated industry standards.
  • Inspected machines and equipment for conformance with operational standards.
  • Filled out work orders, repair logs and maintenance plans to document work completed.
  • Delegated work to staff, setting priorities and goals.
  • Kept records of parts and equipment used in projects to update inventory.
  • Established and enforced clear safety policies to protect workers from injury.
  • Reported project progress, site problems and labor status to supervisors.
  • Maintained optimal supply levels to meet expected demands without overreaching budget targets.

Account Retention

America Online
Jacksonville, FL
01.2003 - 06.2007
  • Provided customer service by answering incoming calls and responding to inquiries in a timely manner.
  • Addressed customer complaints, identified causes of problems, and provided solutions.
  • Maintained accurate records of customer interactions, details of inquiries, comments, and actions taken.
  • Processed orders and returns over the phone while ensuring accuracy of information entered into system.
  • Navigated multiple computer applications simultaneously to research customer issues and provide appropriate responses.
  • Identified opportunities to upsell products or services when appropriate.
  • Followed established procedures for proper escalation of unresolved issues to the appropriate internal teams.
  • Assisted customers with product setup and installation issues over the phone.
  • Educated customers on product features and benefits while providing technical support as needed.
  • Kept abreast of product changes, updates, and upgrades to ensure accurate information was shared with customers.
  • Verified account information during each call to ensure accuracy in order processing or other transactions.
  • Ensured that all customer requests were handled efficiently in accordance with company policies.
  • Recognized potential sales opportunities using probing techniques during conversations with customers.
  • Coordinated with various departments such as billing, shipping, logistics, as required for completing transactions.
  • Performed follow-up calls to verify customer satisfaction after resolution of an issue.
  • Utilized problem solving skills in order to resolve complex customer inquiries.
  • Adhered to quality assurance standards regarding telephone etiquette and data entry accuracy.
  • Engaged actively with callers, confirming or clarifying information and diffusing anger.
  • Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
  • Offered resolutions to de-escalate calls and solve customer issues.
  • Provided top quality control and eliminated downtime to maximize revenue.

Call Center Customer Service Representative

AT&T Universal Card Services
Jacksonville, FL
04.1992 - 01.2003
  • Answered incoming customer calls regarding product inquiries, orders, and complaints.
  • Provided customers with product and service information.
  • Resolved customer issues in a timely manner.
  • Maintained accurate records of customer interactions and transactions.
  • Adhered to all company policies and procedures related to customer service.
  • Identified potential opportunities for upselling products or services to customers.
  • Processed orders, forms, applications, and requests accurately and efficiently.
  • Followed up with customers to ensure their satisfaction with the resolution of their issue.
  • Communicated courteously with customers by telephone, email, or chat systems.
  • Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Managed customer expectations by clarifying needs, identifying options and recommending products and services.
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
  • Maintained strong call control and quickly worked through scripts to address problems.
  • Seized opportunities to upsell products, maximizing revenue.
  • Trained and supervised new employees to promote overall team productivity and consistent service.
  • Engaged actively with callers, confirming or clarifying information and diffusing anger.
  • Offered resolutions to de-escalate calls and solve customer issues.
  • Referred unresolved customer grievances to designated departments for further investigation.
  • Promoted available products and services to customers during service, account management and order calls.

Signal Corp US Army Ft Gordon

United States Army
Fort Bragg, NC
01.1989 - 04.1992
  • Planned and coordinated all communications equipment, personnel, and activities in the battalion.
  • Developed and implemented training plans for signal soldiers to ensure proficiency in their duties.
  • Supervised installation, operation, maintenance, troubleshooting and repair of communications systems.
  • Conducted tests on radios and other communications equipment to ensure proper functioning.
  • Maintained records of all communications equipment used by the battalion.
  • Coordinated with higher headquarters to obtain needed supplies or support services for the battalion's signal operations.
  • Performed regular maintenance on communication systems such as checking antennas, cables, switches.
  • Created backup plans in case of system failure or natural disasters.
  • Prepared work orders for repair, maintenance, or changes in traffic systems.

Education

High School Diploma -

Sandalwood High School
Jacksonville, FL
06.1986

Skills

  • Budget Administration
  • Course Materials Development
  • Cost Control and Reduction
  • Training Video Production

Timeline

Maintenance Supervisor

Walmart
06.2007 - 01.2020

Account Retention

America Online
01.2003 - 06.2007

Call Center Customer Service Representative

AT&T Universal Card Services
04.1992 - 01.2003

Signal Corp US Army Ft Gordon

United States Army
01.1989 - 04.1992

Portioner/Prep Cook/Trainer

Texas Roadhouse Restaurant
02/28/20 - Current

High School Diploma -

Sandalwood High School

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Clyde Freeman