Clyde Griffin

• Checked configuration files and logs to uncover root causes of problems.
• Teamed with business analysts to deliver high-availability solutions for mission-critical applications.
• Performed system analysis, documentation, testing, implementation, and user support for platform transitions.
• Resolved or escalated problem tickets to resolve user issues.

• Designed, implemented and monitored web pages, plugins and functionality for continuous improvement.
• Provided front-end website development using WordPress
• Built and styled new mobile-friendly websites, transitioning legacy presentations to simultaneous easy-to-use versions.

• Created back end system using Java 8
• Used Spring framework for creation of all applications
• Utilized Spring Data JPA to communicate with AWS RDS
• Hosted backend systems on EC2 Instances
• Used H2 DB for data transfer testing
• Used React for front end development
• Tested applications using Spring test and Mocito
• Managed Github repositories and project dependencies
• Conducted and finished all projects through paired and group programming

• Planned and developed interfaces that simplified overall management and offered ease of use.
• Revised, modularized and updated old code bases to modern development standards, reducing operating costs and improving functionality.
• Led version control efforts for organization, employing GitHub and other public and open source repositories.

• Configured, Monitored servers, routers, switches, firewalls, networks.
• Setup, upgraded/ repaired Windows Workstation and Microsoft Server 00/03/08
• /12/16/19 (Standalone, Network or VM).
• Maintained and configured SonicWall and Cisco-Meraki network appliances for

Technologies.ies.

• Operated and supported VNC, Meraki, Win XP/7/8/10, Microsoft Exchange,
• Office 365, Veeam backup, DHCP, and Active Directory.
• Re-pared, built and replaced computers, faxes, phones, monitors, and software

• Assisted clients with billing reports, UX modifications, website installs.
• Installed, configured, and supported MSSS, SQL, Win Server, Bill-Master software.
  Maintained system upgrades without deterring company workflow.
• Provided orientation and guidance to users on how to operate Bill-Master. Configured appropriate software, and functions according to client specs. Used Agile to plan, resolve, develop new software features for Bill-Master. Documented and managed 20 incoming calls, emails and faxes per day from clients.
• Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.
• Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.

• Assessed, diagnosed and resolved technical hardware/ software issues involving, virus removal, restoring, backups, replacing desktop tower components, and helping clients with user logins.
• Scheduled regular followed ups with clients to discuss previous tickets that were open, pending, urgent, non-urgent.
• Delivered technical and customer support to end-users using phone, email, Apple/Windows remote desktop.
• Managed 30 student/ faculty incoming calls, and emails per day.
• Gathered client information and determined issues by evaluating symptoms of issue.