Clyde Harrier
Rogers,AR
Summary
Dynamic leader with a proven track record at Khols, adept in customer relationship management and boosting retention rates by enhancing service quality. Excelled in team training and development across roles, significantly increasing productivity at KGB Swimbaits. Skilled in complaint handling and relationship building, consistently achieving high levels of customer satisfaction.
Overview
6
6
years of professional experience
Work History
Customer Service Executive
Khols
11.2024 - 02.2025
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
- Boosted customer retention rates by providing exceptional service and building rapport with clients.
- Managed credit card & rewards solicitations
- Managed sales and data analytics
Server/Cook Trainer
Texas De Brazil
05.2024 - 10.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Production Manager
KGB Swimbaits
02.2020 - 04.2024
- Resolved issues quickly to maintain productivity goals.
- Managed multiple projects concurrently, ensuring timely completion and meeting budget constraints.
- Increased overall productivity by identifying bottlenecks in the production process and proposing effective solutions.
- Oversaw quality control efforts, maintaining strict adherence to industry standards and regulatory requirements while achieving high levels of customer satisfaction.
Shift Leader/Acting Manager
Qdoba Mexican Grill
01.2019 - 01.2020
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
Education
Graduated
Rogers Heritage High School
Rogers, AR05.2022
Skills
- Team collaboration
- Customer relationship management
- Complaint handling
- Presentation skills
- Public speaking
- Product sales
Timeline
Customer Service Executive
Khols
11.2024 - 02.2025
Server/Cook Trainer
Texas De Brazil
05.2024 - 10.2024
Production Manager
KGB Swimbaits
02.2020 - 04.2024
Shift Leader/Acting Manager
Qdoba Mexican Grill
01.2019 - 01.2020
Graduated
Rogers Heritage High School
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