Proven leader and adept scheduler from Woodbridge INOAC Technical Products, with a track record of enhancing workflow efficiency and customer satisfaction. Excelled in data analysis and collaborative problem-solving, driving project delivery within tight deadlines. Skilled in customer service, Lean Six Sigma techniques and effective communication to consistently deliver results beyond expectations.
Overview
9
9
years of professional experience
3
3
years of post-secondary education
Work History
Materials Clerk & Scheduler
Woodbridge Inoac Technical Products
Chattanooga, TN
02.2021 - Current
Demonstrated adaptability in managing diverse project types by tailoring scheduling methodologies to suit unique requirements and constraints.
Improved overall workflow efficiency by collaborating with team leads to identify bottlenecks, establish priorities, and develop solutions for process improvement.
Ensured accurate forecasting of resource requirements, reduced standing inventory by 20% and aged inventory by 95%.
Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring consistency within agreed timeframes.
Maximized efficiency in project delivery through strategic prioritization of tasks based on urgency, complexity, and available resources.
Delivered outstanding support, assisting customers in navigating complex product offerings and services.
Collaborated with all departments to enhance overall client experience and satisfaction levels increasing customer scorecard average into the 90% range.
Participated in ongoing training programs to stay abreast of industry trends, emerging technologies, and best practices within field of customer service.
Bolstered company reputation by consistently providing top-notch service in a timely manner.
Production Team Lead
Woodbridge Foam Corporation, WFC
Chattanooga, TN
11.2015 - 01.2021
Maintained Inventory and ordered supplies as needed.
Participated in team projects, demonstrating ability to work collaboratively and effectively.
Excellent communication skills, both verbal and written.
Organized and detail-oriented with strong work ethic.
Gained extensive knowledge in data entry, analysis and reporting.
Used critical thinking to break down problems, evaluate solutions and make decisions.
Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
Demonstrated high level of initiative and creativity while tackling difficult tasks.
Self-motivated, with strong sense of personal responsibility.
Demonstrated leadership skills in managing projects from concept to completion.
Proved successful working within tight deadlines and fast-paced environment.
Contributed to cost savings initiatives by identifying areas for improvement within production processes.
Education
High School Diploma -
Pendleton High School
Pendleton
08.1985 - 05.1988
Skills
Supervision and leadership
Time Management
Flexible and Adaptable
Certified Lean Specialist
MS Office
Data Analysis
Customer Service
Written and verbal communication
Database Management
Performance Tracking
Timeline
Materials Clerk & Scheduler
Woodbridge Inoac Technical Products
02.2021 - Current
Production Team Lead
Woodbridge Foam Corporation, WFC
11.2015 - 01.2021
High School Diploma -
Pendleton High School
08.1985 - 05.1988
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