Clyde Schmahl
Atlanta,GA
Summary
Experienced customer service manager with over 20 years of proven success in mentoring staff and supervising retail stores. Equipped with a proactive attitude and strong focus on customer satisfaction. Ready to leverage skills and experience to contribute to a business that embraces innovative strategies. Possesses a keen eye for enhancing customer experiences and driving operational excellence. Dedicated to delivering exceptional service and fostering a positive work environment.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Head Meat Cutter
Sprouts Farmers Market
03.2019 - Current
- Responsible for premier customer service, ensuring the meat department is full, fresh and inviting for our customers
- Providing the most fresh, in demand, and best pricing of our products
- Always maintaining the highest standards of customer service on a daily basis
Lead Project Manager / New Store Openings
Sprouts Farmers Market Inc.
07.2021 - 07.2022
- Ensured seamless project transitions through meticulous documentation practices and thorough knowledge transfer sessions.
- Consistently exceeded client expectations by delivering high-quality projects ahead of schedule and under budget.
- Managed cross-functional teams to achieve project milestones, ensuring timely delivery of high-quality products.
- Improved overall client satisfaction with clear communication, consistent status updates, and proactive issue resolution.
- Extensive travel and coordination of new store systems and equipment. Facilitated hands on mentorship to vendors, staff, and fellow employees.
Customer Service Manager
Publix Super Markets
10.2008 - 01.2017
- Delivering 'World Class Premier Customer Service' to both customers and associates, creating a consistent and cohesive environment
- Facilitating an enjoyable shopping experience daily
- Training and developing new associates
- Creating an effective & efficient schedule each week
- Ensuring that the proper amount of coverage daily; to deliver our promise of premier service
- Understanding and utilizing KPI factors to enhance growth, market value and overall sales
- Weekly total inventory of all monies and cash on hand in the store, following up as needed
- Weekly Department Managers Meeting, (sales goals, KPI's, forecasting and sales increases / decreases)
- Direct link benefits and compensation, weekly payroll for approximately 130 associates
Flight Attendant
American Airlines
03.2000 - 10.2008
- Safety and comfort of passengers while onboard our aircraft
- Delivering the highest standards of Customer Service, passenger comfort and care during the duration of the flight
- Being able to adjust to changes at a moment's notice, doing this seamlessly and without any passengers being aware of adjustments being made
- Knowledgeable and proficient with the execution of emergency procedures, emergency equipment, and protocol to use the equipment
- Using keen and detailed observations (eyes, ears, smell, touch, intuition, on all flights to ensure the safest travel possible
- I.e
- (being the eyes, ears, and vision for the cockpit crew)
- Acting as a liaison to ensure safety at all times and without compromising the integrity of the security features and guidelines already set into place
- Ensuring that uniform guidelines were being met on my flights, service was delivered as prescribed per the in-flight service standards
- Cutting corners or modified service was not tolerated
- Note (exception major catering issue, extreme delays, irregular operations), then the best most professional accommodations would be made
Flight Attendant
US Airways
01.1997 - 03.2000
- Provide safety and comfort while traveling on US Airways aircraft
- General knowledge of emergency equipment and emergency procedures
- Understand and execute FAA standards and regulations for (part 121) carriers
- Proficient and calm while dealing with difficult situations and potential emergency incidents
- Yearly recurrent training to keep updated on the best and most safe emergency procedures
Education
Associates - General Studies
Skills
- Customer Service
- Safety and Safety compliance
- Customer Experience
- Front Desk
- Customer Care
- Payroll
- Management
- Irregular Operations
- Money Handling
- Customer Relationship Management
- Inventory Management
- CSR
- Customer Support
- Forecasting
- Training & Development
- Fundraising
- Risk Management
- Catering
- Shipping & receiving
- Quality control
- Produce
- Microsoft Office
- Event Planning
- Process Improvement
- Recruiting
- Business Development
- Strategic Planning
- Financial Report Writing
Certification
Customer Service Skills assessment, Proficient, 07/01/18
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Lead Project Manager / New Store Openings - Sprouts Farmers Market Inc.
07.2021 - 07.2022
Head Meat Cutter - Sprouts Farmers Market
03.2019 - Current
Customer Service Manager - Publix Super Markets
10.2008 - 01.2017
Flight Attendant - American Airlines
03.2000 - 10.2008
Flight Attendant - US Airways
01.1997 - 03.2000
Broward Community College - Associates , General Studies
Similar Profiles
Skylee NarronSkylee Narron
Courtesy Clerk/ Cashier at Sprouts Farmers Market, Oasis World Market, CvsCourtesy Clerk/ Cashier at Sprouts Farmers Market, Oasis World Market, Cvs
Justin HarmanJustin Harman
Service Manager at Sprouts Farmers Market Inc, GroceryService Manager at Sprouts Farmers Market Inc, Grocery
Gabriel SolorzanoGabriel Solorzano
Instore Shopper /Head Cashier Supervisor /Manager on Duty at Sprouts Farmers Market Inc.Instore Shopper /Head Cashier Supervisor /Manager on Duty at Sprouts Farmers Market Inc.
Kristian ErikssonKristian Eriksson
Cashier at Sprouts Farmers Market Inc.Cashier at Sprouts Farmers Market Inc.
Paul ComriePaul Comrie
Stream Manager at Nokia USA IncStream Manager at Nokia USA Inc