Summary
Overview
Work History
Education
Skills
Affiliationsleadershipexperience
Educationcertifications
Knowledgeskillsabilities
References
Timeline
Generic

CLYDE SPANN

Customer Service

Summary

Empathetic, self-motivated medical professional and Certified Grief Counselor with strong written, verbal, and public speaking skills. Excellent problem solver; team player; good judgment and decision-making based on life experiences. Proficient in Microsoft Word, Excel, and PowerPoint. Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature. Friendly and reliable [Job Title] offering unmatched customer service and workplace focus. Quick and accurate in cash and card transactions with excellent multi-tasking aptitude. Committed and hardworking [Job Title] with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and ringing up customers. Creative problem-solver versed in customer service. Dedicated Cashier experienced in high-end retail operations. Professional and friendly with remarkable customer service and sales abilities. Bringing experience and product knowledge to exceed revenue goals. Diligent and responsible Cashier with excellent history of running smooth, accurate registers, keeping merchandise stocked and maintaining cleanliness. Offering experience in FOH and BOH roles. Well-organized and dependable with unparalleled dedication to team success, business operations and customer loyalty. Punctual and honest [Job Title] with solid background in [Type] environments. Satisfies customers with exceptional service. Uses slow periods effectively to stay on top of daily chores while pursuing opportunities to help team improve service and reduce waste. Reliable employee seeking [Job Title] position. Offering excellent communication and good judgment. Trustworthy and dedicated [Job Title] with [Number] years of experience serving customers and operating register. Talented at correctly taking order information and serving to customers quickly. Cheerful when assisting customers with requests and meeting special needs. Reliable [Job Title] offering strong multitasking, problem-solving and communication skills, as well as strengths in promoting products and finalizing sales. Successful at upselling target items and giving customer positive experiences to drive loyalty and repeat business. Trained in [Type] areas and flexible with changing business needs. Results-focused Clerk who thrives in fast-paced, deadline-driven environments. Committed to accuracy and efficiency as achieved through hard work and attention to detail. Known for excellence in [Skill]. Outgoing and detail-oriented professional with proven history of resourcefulness and reliability. Trained in [Type] POS software and customer service. Skilled at [Skill] with dedication to efficiency and accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

48
48
years of professional experience

Work History

Private Contractor working for Dedicated Donor On-call
08.2016 - Current
  • Traveling to various cities within the United States.

Clinical Consulting Group
05.2016 - 10.2016
  • Worked for the State of Alabama PRN as a Alabama as a Family Services Care Coordinator, evaluating patients suffering from devastating head injuries for the potential for Organ Donation and worked with physicians during the process of pronouncing brain death according to Federal Law.

Clinical Support Coordinator

IOPO’s Vital Link Donation Center (VLDC)
09.2014 - 03.2015
  • Receives all death and impending death calls within the State of Indiana to screen the call and initiates Potential Donor Screening working under strict guidelines to either pass the call to the appropriate group or initiate potential Organ Tissue & Eye eligibility
  • My role in this position is to screen via the phone as to my previous positions, I was required to go on-site to the hospitals while patients were being maintained on Life-support
  • If the patient has died with no heart beat most of the above processes and steps are initiated via phone including obtaining authorization with the family via phone, providing the same compassionate and care as if I was face to face in the hospitals.

Family Services Coordinator

IOPO (INDIANA ORGAN PROCUREMENT ORGANIZATION)
01.2006 - 09.2014
  • Initiates donation conversation with families of potential Organ Tissue & Eye Donors to provide support, education and secure authorization for Organ Tissue & Eye Donation
  • Provides information needed for the Next-of-Kin to make an informed decision about Organ donation
  • Interviews families for completion of the Health Risk Assessment
  • Provides education to Grieving Families on confirmation and diagnosis of Brain Death
  • Providing Bereavement and Supportive Services for Donor Families during the Donation Process
  • Works with Medical Examiners as well as other Agencies to obtain permission for donation for transplantation and research
  • Gathers and documents Clinical information needed to determine Donor suitability and correctly communicates that information to the Medical Directors in a complete and thorough manner
  • Provides and assists in providing grief support for families experiencing acute tragedy and loss
  • Assesses Religious or Spiritual needs for the Next-of-kin and other family members experience acute tragedy and loss
  • Provides on-going professional and public education through community presentations about the benefits to Organ Tissue & Eye Donation to maximize donation potential.

Procurement Transplant Coordinator

IOPO (INDIANA ORGAN PROCUREMENT ORGANIZATION)
01.1992 - 01.2006
  • Responds to referrals from all 130 hospitals in the State of Indiana to collect and communicate data regarding suitability of potential Organ and/or Tissue Donors
  • Responsible for initiating donation conversations with families of potential donors to provide support, education, and secure authorization for organ and/or tissue donation
  • Responsible for working with Coroners in all counties in Indiana to obtain authorization for Organ Donation and working collaboratively with them to help and not hinder their investigations to ensure the manor and cause of the decedent’s death while carry out the wishes of the decedent’s family and helping them honor their Loved One’s wishes and helping the Bereaved Family have a dignified death experience by leaving a legacy of life through Organ/Tissue & Eye Donation
  • I have worked with Law Enforcement Agencies in the state of Indiana
  • Responsible for working with the hospital staff of Physicians, Nurses and Allied Health members to ordering testing to ensure that the organs are suitable for transplantation by working with the Transplant Physicians in the state of Indiana and Transplant Physicians throughout the Country all while compassionately maintains the support of donor families, as needed, throughout the donation process for sometimes up to 36 hours after obtaining authorization for Organ Tissue and Eye Donation
  • My responsibility was to also manage the Donor’s clinical care and coordinating the organ recovery process requiring skill in multi-tasking very critical processes.

Wishard Memorial Hospital/(Sidney & Lois Eskenazi )
01.1976 - 01.1982
  • Serviced 16 years as a Dedicated Employee
  • Started as a Supply Technician responsibility for sterilization and wrapping surgical instruments, supplying equipment and supplies throughout the hospital
  • 1978 to 1982 worked in the Emergence Room as an Orderly with various patient care responsibility including assisting Physicians exams and procedures, working in Shock & Trauma Rooms
  • 1982 to 1996 Employed with the Wishard Ambulance Service, 5 years as an EMT and 8 years as a Paramedic as the Ambulance Service was responsible for all 911 calls in the Indianapolis area
  • I also was a preceptor training and educating paramedic students; was chosen to work part-time in the Emergency Room with responsibilities closely to the RN’s.

Education

High School Diploma -

Tech High School
Indianapolis, IN
06.1976

Skills

  • Customer Service
  • Customer Assistance
  • Work Ethic and Integrity
  • Patience and Empathy
  • Cash Handling
  • Money Handling
  • Reliability and punctuality
  • Cash handling and management
  • Customer Relations
  • Cash Register Operation
  • Written and verbal communication
  • Organizational abilities
  • Order Taking
  • Professionalism and Courtesy
  • Cash Management
  • Basic Math Competence
  • Cash register systems
  • Cash handling expertise
  • Conflict Resolution
  • Product Knowledge
  • Refunds and exchanges
  • Complex Problem-Solving
  • Cash Drawer Balancing
  • Staff Training
  • Guest inquiries
  • Currency counting
  • Order Packaging
  • Decision Making Aptitude
  • Sales expertise
  • Daily Reporting
  • Drawer balancing
  • Fraud Prevention Awareness
  • Loss Prevention
  • Loyalty Program Promotion
  • Staff Mentoring
  • Regulatory Compliance
  • Expense Tracking
  • Problem-Solving
  • Honest and Dependable
  • Reliable and Responsible
  • Active Listening
  • Team Collaboration
  • Adaptable and Flexible
  • Cooperative Attitude
  • Creative Thinking
  • Relationship Building
  • Basic Mathematics
  • Cash Register Operations
  • Team Leadership
  • Customer Transactions
  • Work Task Prioritization
  • Analytical Thinking
  • Employee Training
  • Training and mentoring
  • Coin and Currency Counting
  • Service Minded
  • Product Scanning
  • Policies and Procedures
  • Retail Operations
  • Social Perception

Affiliationsleadershipexperience

  • Secretary, American Society of Multicultural Health and Transplant Professionals 2005-2006
  • Served as Membership Chair 1999
  • Board Member – Kidney Foundation of Indiana 1995-2000
  • Board Member – UNOS Minority Coalition 1999-2000
  • United Network for Organs Sharing Regional Representative July 2004- June 2006
  • Organ Availability Committee

Educationcertifications

  • Certified Grief Counselor – The American Academy of Grief Counseling – 4-29-14 to 4-29-17
  • EMT and Paramedic Program – Wishard Memorial Hospital
  • Certified Nurse Assistant – Ivy Tech, Indianapolis, Indiana 1978-79
  • Graduate of Arsenal Tech High School, Indianapolis, Indiana 1976
  • Dimension in Spiritual Care: Spiritual Care Held Hostage, IU School of Nursing Center for Teaching and Lifelong Learning October 2003
  • Certificate of Commissioning/ Minister of Consolation, March 2001

Knowledgeskillsabilities

  • Ability to serve on a rotating call schedule, with the flexibility for extended hours.
  • Conscientious, ethical, and possess strong interpersonal skills that contribute to working with families of potential donors as well as a variety of medical professionals.
  • Efficient with basic computer and software skills; multi-tasking.
  • Strong decision making skills; autonomy; creative problem solving, and delegating skills.
  • Ability to represent the organization in a professional manner at all times.
  • Capability to interact effectively with physicians, hospital administrators, medical staff, and employees at all levels and the members of the general community as required.

References

References available on request

Timeline

Private Contractor working for Dedicated Donor On-call
08.2016 - Current

Clinical Consulting Group
05.2016 - 10.2016

Clinical Support Coordinator

IOPO’s Vital Link Donation Center (VLDC)
09.2014 - 03.2015

Family Services Coordinator

IOPO (INDIANA ORGAN PROCUREMENT ORGANIZATION)
01.2006 - 09.2014

Procurement Transplant Coordinator

IOPO (INDIANA ORGAN PROCUREMENT ORGANIZATION)
01.1992 - 01.2006

Wishard Memorial Hospital/(Sidney & Lois Eskenazi )
01.1976 - 01.1982

High School Diploma -

Tech High School
CLYDE SPANNCustomer Service