Customer-savvy Bakery Apprentice accustomed to demanding work with little downtime. Dedicated team player with demonstrated training and problem-solving abilities. Excellent interpersonal and time management skills.
Overview
2
2
years of professional experience
Work History
Bakery Apprentice
PUBLIX SUPER MARKETS
01.2023 - Current
Streamlined baking processes by conducting regular equipment maintenance checks and reporting any malfunctions promptly.
Increased efficiency by effectively multitasking during periods of high demand or limited staff availability.
Improved recipe consistency through accurate weighing of ingredients using digital scales.
Contributed to positive customer experiences by providing exceptional service during bakery transactions.
Gained hands-on experience with various baking techniques, such as kneading dough and monitoring oven temperatures.
Supported inventory management tasks, including ordering supplies and rotating stock for optimal freshness.
Received feedback from head baker on performance improvements, applying suggestions for continuous growth within the role.
Served customers promptly and professionally at the counter, addressing questions about bakery offerings while promoting current specials or seasonal items.
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Processed customer service orders promptly to increase customer satisfaction.
Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Chocolatier
Chocolates by Michelle
09.2022 - 01.2023
Packaged chocolate items for delivery or pickup.
Made confections by hand and ordered ingredients from suppliers.
Maintained strict adherence to food safety standards during all stages of production, ensuring top-notch product quality.
Enhanced customer satisfaction by creating visually appealing and delicious chocolate products.
Mentored junior staff members in mastering chocolate-making techniques, fostering a positive work environment and teamwork.
Trained new employees on company protocols, safety procedures and chocolate making techniques resulting in seamless integration into the team.