Clydie King-Johnson

• Researched issues and took appropriate action to resolve issues within turnaround time requirements and quality standards.
• Streamlined communication between patients, healthcare providers, for a better understanding of our PPO products for seamless care experience.
• Educated clients on available resources and community programs, empowering them to make informed decisions about their care options.
• Conducted regular follow-ups with clients to assess progress, address challenges, and adjust care plans as needed.
• Worked directly with new and established members to facilitate a better understanding of benefits in employer plan offerings.

• Provided 1 on 1 individualized support for new members to assist in the understanding of transitioning to a new coverage and care system. Conducted regular follow-ups with patients following their transition to ensure ongoing success and address any challenges that may arise.
• Offered education on the members insurance plan to ensure am understanding of the appropriate coverage for required services during transitional periods, minimizing financial burdens on patients.
• Strengthened relationships with community service providers, working through referral processes for continued patient assistance.
• Provided exceptional support to patients and families, by delivering educational resources and guidance throughout the transition, thereby improving patient satisfaction.
• Provided continued service to patients and helped with acclimation to new settings.
• Documented steps and processes based on member interaction for future escalation knowledge
• Improved patient satisfaction scores by providing personalized support and guidance during transitional periods.
• Conducted regular follow-ups with patients following their transition to ensure ongoing success and address any challenges that may arise.

• Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
• Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
• A direct line to at risk groups and brokers for escalated issues and concerns.

Staffing Coordinator Duties and Responsibilities

My primary duties were to build and maintain provider schedules for six different specialties which included surgical services.

• Determine staffing and scheduling needs for six assigned departments including surgical services.
• Build 24/7 on call schedules for each specialty care department.
• Create work schedules for multiple departments, maximizing coverage
• Address time off and vacation requests and accrual
• Managed staffing levels for provider and support staff including on-call, MOD and surgical rotations.

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Excellent communication skills, both verbal and written.
• Worked well in a team setting, providing support and guidance.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Assisted with day-to-day operations, working efficiently and productively with all team members.