Lashellie Wright
Baton Rouge,LA
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
RESULTS CX
Baton Rouge, LA
10.2020 - 01.2024
- Answered customer inquiries and provided accurate information regarding products and services.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Educated customers on special pricing opportunities and company offerings.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Site Supervisor
Rescare Homecare
Hammond, LA
08.2018 - 07.2020
- Maintained accurate records such as daily reports, timesheets and other related documentation as required by management.
- Established and maintained close working relationships with staff, clients and vendors.
- Controlled access at the site during working hours; monitored visitors' movements while they were on the premises.
- Communicated daily progress and incident reports to clients and corporate offices.
Psychiatric Nursing Assistant
EAST MENTAL HEALTH HOSPITAL
JACKSON, LA
04.2016 - 06.2017
- Observed patients during meals, leisure times, and other activities to ensure safety and well-being.
- Assisted patients in accomplishing activities of daily living skills (ADLs).
- Collaborated with other healthcare professionals on developing treatment plans tailored specifically for each patient's needs.
- Applied therapeutic communication skills to engage patients, understand concerns and meet objectives of individual recovery plans.
- Assisted with admission processes, including collecting information from family members and completing paperwork.
Data Entry Clerk
ST. HELENA COUNSEL ON AGING
Greensburg, LA
02.2011 - 07.2014
- Performed data entry from paper documents, emails, and other sources into computer systems.
- Updated existing records with new or revised information as needed.
- Transferred data from hard copies to digital databases, organizing information in new formats.
- Collected and organized information for entry, prioritizing entries to increase efficiency.
- Contacted customers via phone or email to address data inquiries.
Education
High School Diploma -
St. Helena College And Career Academy
Greensburg, LA05-2010
Skills
- Call Management
- Paperwork Processing
- Complaint Resolution
- Inbound and Outbound Calling
- Data Collection
- Report Generation
- Problem Resolution
- Complaint Handling
- Shipping and Receiving Understanding
- De-Escalation Techniques
- Receiving Support
- Follow-Up Skills
- Account Updating
- Scheduling
- Appointment Scheduling
- Typing Proficiency
- Report Transcription
- Business Development Understanding
- Sales Expertise
- Store Maintenance
- Reading Comprehension
- Microsoft PowerPoint
- Conflict Resolution
- Researching
- Proofreading
Timeline
Customer Service Representative
RESULTS CX
10.2020 - 01.2024
Site Supervisor
Rescare Homecare
08.2018 - 07.2020
Psychiatric Nursing Assistant
EAST MENTAL HEALTH HOSPITAL
04.2016 - 06.2017
Data Entry Clerk
ST. HELENA COUNSEL ON AGING
02.2011 - 07.2014
High School Diploma -
St. Helena College And Career Academy