Clynisha Burise
Amite,Louisiana
Summary
Resourceful Customer Service Representative known for high productivity and efficient task completion. Specialized in communication, problem-solving, and time management skills, ensuring smooth operations in customer service environments. Excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships.
Overview
14
14
years of professional experience
Work History
Medical Records Clerk
Advantmed
Remote, CA
03.2022 - 07.2024
- Reviewed patient charts for accuracy and completeness.
- Assisted in developing processes for maintaining current information in patient's files.
- Compiled discharge summaries for all discharged patients.
- Monitored compliance with state and federal regulations regarding release of information.
- Conducted research into product-related issues, identified solutions, and provided accurate information to customers.
- Identified potential areas for improvement in existing products or services.
- Utilized remote access tools to connect remotely with customers' systems when necessary.
- Troubleshot customer inquiries related to software and hardware issues.
- Conducted regular follow-up calls with customers after resolving their issues.
- Resolved customer complaints promptly and efficiently.
- Provided accurate information about products and services to customers.
- Compiled reports based on gathered information.
- Maintained confidentiality of sensitive information entered into the system.
- Identified discrepancies between source documents and entered data.
- Provided support to management staff in regards to data entry processes.
Customer Service Representative
Senture
Remote, LA
06.2020 - 03.2022
- Conducted regular follow-up calls with customers after resolving their issues.
- Resolved customer complaints promptly and efficiently.
- Provided accurate information about products and services to customers.
- Developed positive relationships with customers through friendly interactions.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Provided exceptional customer service to ensure customer satisfaction.
- Gathered customer feedback through surveys and used the data to improve customer service.
Data Entry Clerk
Nuance Communications
Remote, LA
11.2015 - 08.2019
- Conducted regular follow-up calls with customers after resolving their issues.
- Resolved customer complaints promptly and efficiently.
- Provided accurate information about products and services to customers.
- Developed positive relationships with customers through friendly interactions.
- Implemented innovative methods for streamlining the customer service process.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Communicated effectively with staff members across departments to ensure that all necessary paperwork is completed correctly and promptly.
- Observed examinations and procedures performed by physicians to document findings accurately in the EMR system.
- Researched insurance benefits for patients prior to appointment date to ensure eligibility coverage.
- Obtained accurate medical histories from patients and documented them into the EMR system.
Technical Support Representative
Sitel
Remote, LA
01.2011 - 05.2015
- Conducted research into product-related issues, identified solutions, and provided accurate information to customers.
- Identified potential areas for improvement in existing products or services.
- Utilized remote access tools to connect remotely with customers' systems when necessary.
- Troubleshot customer inquiries related to software and hardware issues.
- Assisted customers with installation of new hardware and software applications.
- Participated in special projects as assigned by management team.
- Ensured compliance with company policies and procedures regarding technical support operations.
- Analyzed data from customer surveys to identify trends in customer needs and requests.
Education
Bachelor of Science - Information Technology
Strayer University
Washington, DC05-2027
Associate of Science - Medical Assisting
Blue Cliff - Houma
Houma, LA04-2014
High School Diploma -
St. Helena College And Career Academy
Greensburg, LA05-2010
Skills
- Medical Terminology
- Medical terminology understanding
- ICD-9 coding experience
- Data Security
- Medical Billing
- Filing procedures
- Product Knowledge
- Inbound and Outbound Calling
- Call Management
- Complaint resolution
- Information Security
- Appointment Scheduling
- Data Collection
- Microsoft Office Suite
- Data Entry
- Performance Testing
- Operating systems
- Software Installation
- Microsoft Certified Solutions Associate (MCSA) Certificate
- Antivirus Software
- Microsoft Outlook
- Call Center Operations
Timeline
Medical Records Clerk
Advantmed
03.2022 - 07.2024
Customer Service Representative
Senture
06.2020 - 03.2022
Data Entry Clerk
Nuance Communications
11.2015 - 08.2019
Technical Support Representative
Sitel
01.2011 - 05.2015
Bachelor of Science - Information Technology
Strayer University
Associate of Science - Medical Assisting
Blue Cliff - Houma
High School Diploma -
St. Helena College And Career Academy
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