Summary
Overview
Work History
Education
Skills
Timeline
Generic

Clyntia Shelvin

Houston

Summary

Dynamic Property Manager and Key Training Professional at Public Storage, excelling in customer service and technical training. Leveraged agile and virtual training techniques to enhance employee performance and satisfaction. Demonstrated prowess in complaint handling and creative problem-solving, significantly improving tenant relations and operational efficiency.

Overview

6
6
years of professional experience

Work History

Property Manager/Key Training Professional (KTP)

Public Storage
Houston
03.2019 - Current
  • Provided ongoing feedback to participants on their performance during trainings.
  • Suggested and offered specific training programs to help workers maintain or improve job skills.
  • Used role-playing, lectures, and simulations to present information in variety of instructional techniques and formats.
  • Delivered cohort training, learning activities and assessments, monitoring adoption of learning.
  • Supervised, evaluated or referred instructors to skill development classes.
  • Maintained accurate records of employee progress in training program completion.
  • Coached employees on best practices for achieving desired results from trainings.
  • Updated tenant and unit information to keep current in housing database.
  • Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
  • Collected monthly assessments, rental fees, deposits and payments.
  • Handled resident complaints and expedited maintenance requests.
  • Evaluated current staff members' performance levels in order to determine training needs or staffing changes if required.

Remote Call Center Sales Representative

Public Storage
Houston
03.2022 - 11.2022
  • Provided timely, courteous, and knowledgeable responses to information requests.
  • Utilized a computer system to track customer accounts and update order information.
  • Developed new leads each day at or above quotas.
  • Collaborated with new customers to give details about company offerings.

CSR

Lincare Home Oxygen And Respiratory Systems
Katy
06.2021 - 10.2022
  • Demonstrated excellent verbal communication skills when interacting with customers.
  • Followed up with customers to ensure their satisfaction.
  • Processed orders, forms, applications, and requests.
  • Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
  • Updated system with order specifics and customer details, preferences, and billing information.

Education

Some College (No Degree) - Business Administration And Management

University of Phoenix
Tempe, AZ

Skills

  • Technical training
  • Facilitation techniques
  • Agile training
  • Social media training
  • Virtual training
  • Human resources training
  • Customer service training
  • Complaint handling
  • Call center experience
  • Creative problem solving
  • Inbound and outbound calling
  • Customer service

Timeline

Remote Call Center Sales Representative

Public Storage
03.2022 - 11.2022

CSR

Lincare Home Oxygen And Respiratory Systems
06.2021 - 10.2022

Property Manager/Key Training Professional (KTP)

Public Storage
03.2019 - Current

Some College (No Degree) - Business Administration And Management

University of Phoenix

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Clyntia Shelvin