Chelsea McAfee
Macon,GA
Summary
Results-driven data professional committed to achieving high standards. Leveraged analytical skills to enhance data quality and support key decision-making. Recognized for collaborative approach and flexibility in dynamic environments, ensuring reliable and timely data solutions.
Overview
9
9
years of professional experience
Work History
Data Specialist
University System of Georgia
10.2021 - Current
- Enhanced data accuracy by implementing efficient data validation processes and automating manual tasks.
- Reduced errors in data entry by creating user-friendly templates and providing thorough training for staff members.
- Secured sensitive data with implementation of comprehensive encryption and access control measures.
- Streamlined data collection methods, significantly reducing errors and improving accuracy.
- Ran statistical analyses within software to process large datasets.
- Improved data accuracy by meticulously reviewing and verifying entered information.
- Identified discrepancies in records, rectifying errors to maintain accurate database systems.
Service Desk Specialist
University System of Georgia
12.2020 - 10.2021
- Strengthened first-call resolution rates by conducting thorough analyses of common issues to create more effective troubleshooting guides.
- Ensured accurate recordkeeping by maintaining up-to-date employee benefits data in HRIS systems and creating regular reports for management review.
- Analyzed data to identify root causes of problems and recommend corrective actions.
- Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
- Handled sensitive information with discretion, maintaining confidentiality at all times.
National Leasing and Marketing Manager
JES Holdings
05.2019 - 05.2020
- Conducted regular market analyses to remain informed about current trends affecting rental rates or tenant preferences, adjusting marketing strategies for optimal performance outcomes.
- Established a comprehensive client information database, streamlining documentation processes and facilitating more effective communication between all parties involved in leasing transactions.
- Analyzed competitor pricing strategies, adjusting rental rates accordingly to remain competitive within markets.
- Coordinated, managed, and implemented auditing projects and prepared for evaluation.
- Effectively translated raw data into actionable insights by creating clear visuals and reports, facilitating informed decision-making among stakeholders.
Centralized Services Coach
GEICO, Government Employees Insurance
05.2018 - 05.2019
- Developed training materials to improve employee performance and understanding of data systems.
- Implemented process improvements that significantly reduced errors, enhancing overall data integrity.
- Conducted regular audits of databases to identify inconsistencies or discrepancies and took corrective actions accordingly.
- Mentored junior staff members in their career development, sharing knowledge from years of experience.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Maintained compliance with labor laws by conducting thorough audits of HR practices and policies.
- Developed training materials to facilitate consistent onboarding experiences for new hires across departments.
Internet Glass Claims Representative
GEICO, Government Employees Insurance
08.2017 - 05.2018
- Identified fraudulent claims through careful analysis, protecting company resources from misuse.
- Improved internal processes by consistently providing feedback on enhancing efficiency within Glass Claims department.
- Served as liaison between insurers, adjusters, and auto glass technicians to expedite claim resolution.
- Assisted policyholders in understanding their coverage and available options, promoting transparency and trust.
Emergency Roadside Dispatcher
GEICO, Government Employees Insurance
10.2015 - 08.2017
- Contributed to team success by consistently meeting or exceeding performance metrics related to call handling time, customer satisfaction, and resource allocation.
- Collaborated with management to develop new strategies for improving overall dispatch efficiency and effectiveness.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously in multiple systems during calls.
- Maintained accurate records of all roadside assistance calls, aiding in data analysis and service improvements.
Education
Associate of Applied Science - Technical Studies
Central Georgia Technical College
Macon, GAAssociate of Applied Science - Business Management Human Resources Specialization
Central Georgia Technical College
Macon, GAAssociate of Applied Science - Certified Nursing Assistant
Southeastern Technical College
Swainsboro, GAHigh School Diploma -
Johnson County High School
Wrightsville, GASkills
- Microsoft Office proficiency
- Data Quality Management
- Analytical Skills
- Multitasking Abilities
- Audit reporting
- Attention to Detail
Timeline
Data Specialist
University System of Georgia
10.2021 - Current
Service Desk Specialist
University System of Georgia
12.2020 - 10.2021
National Leasing and Marketing Manager
JES Holdings
05.2019 - 05.2020
Centralized Services Coach
GEICO, Government Employees Insurance
05.2018 - 05.2019
Internet Glass Claims Representative
GEICO, Government Employees Insurance
08.2017 - 05.2018
Emergency Roadside Dispatcher
GEICO, Government Employees Insurance
10.2015 - 08.2017
Associate of Applied Science - Technical Studies
Central Georgia Technical College
Associate of Applied Science - Business Management Human Resources Specialization
Central Georgia Technical College
Associate of Applied Science - Certified Nursing Assistant
Southeastern Technical College
High School Diploma -
Johnson County High School
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