Courtney Mack
Bay City,MI
Summary
I have over 15 years in the customer service industry with an extensive background in all types of occupations supporting that. My diverse background has made it possible to handle all types of issues, customers and personalities. My main goal is to ensure that all are taken care to ensure one hundred percent customer satisfaction. I am extremely organized, self motivated and posses an extreme ability to multi task and operate under pressure. I am searching to find a company that I can not only help grow itself but ensure that I myself am able to grow in as well.
Overview
2
2
years of professional experience
Work History
Cosmetologist
Fades For Men
Bay City, MI
04.2023 - 01.2024
- Provided consultations to clients on beauty treatments, products and services.
- Maintained cleanliness of salon equipment and tools.
- Ensured proper sanitation practices were followed at all times.
- Maintained accurate records of customer services provided.
- Operated cash registers to receive payments from patrons.
- Shaved, trimmed and shaped beards and mustaches.
Office Manager
Farmers Insurance Company
Bay City, MI
10.2022 - 04.2023
- Developed and implemented office policies and procedures.
- Maintained filing system for records, correspondence and other documents.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Monitored payments due from clients and promptly contacted clients with past due payments.
Phone Operator
Valley Ob-Gyn
Saginaw, MI
01.2022 - 10.2022
- Answered incoming calls and directed them to the appropriate department or individual.
- Provided customer service support for customers with questions or technical issues.
- Maintained a professional demeanor while handling customer calls.
Education
Cosmetologist - Cosmetology
In Session Beauty School
Saginaw MI06-2008
High School Diploma -
Swan Valley High School
Saginaw, MI06-2007
Skills
- Scheduling and coordinating office functions
- Customer Service
- Office Management
- Excellent organization and multi-tasking skills
- Knowledgeable with computer programs
- Dental assistant experience
Timeline
Cosmetologist
Fades For Men
04.2023 - 01.2024
Office Manager
Farmers Insurance Company
10.2022 - 04.2023
Phone Operator
Valley Ob-Gyn
01.2022 - 10.2022
Cosmetologist - Cosmetology
In Session Beauty School
High School Diploma -
Swan Valley High School