Cristina Magpayo
Santa Clarita,CA
Summary
Innovative [Job Title] with [Number] years of experience overseeing financial operations of auto dealerships. Provides improved profitability for dealer and reliable return on investments for lenders while guaranteeing optimized loan programs for all customers. Goal-oriented and business savvy professional with additional expertise in business growth and product knowledge. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
23
23
years of professional experience
Work History
Internet and Finance Manager
Valencia Acura
12.2021 - Current
- Maintained high dealership standard for quick response times and prompt handling of customer questions
- Worked with onsite sales representatives to convert qualified online leads into office appointments
- Delivered exceptional service to cultivate trust and build long-term, profitable relationships with online customers
- Coordinated regularly with lenders on various loan programs
- Refined knowledge of products offered by dealership to meet customer needs and grow business
- Provided customers with details of dealership's warranties and credit insurance
- Analyzed customer requirements and recommended products to maximize profits for dealer
- Remained compliant with all corporate policies, regulations and laws relative to financial services
- Oversaw credit assessment, application processing and loan procurement while keeping detailed finance and sales records
- Maintained CSI scores consistently above company standards.
Finance Manager
San Leandro Honda
04.2001 - 10.2020
- Negotiated favorable interest rates and terms with lending institutions, benefiting both dealership and clients.
- Maximized revenue generation by upselling a variety of finance and insurance products to customers.
- Maintained compliance with all state and federal regulations governing automotive financing practices.
- Developed strategic partnerships with key industry players, increasing access to diverse lending sources for customers.
- Provided ongoing training and support to sales staff on updated financing programs and offerings.
- Managed a high volume of loan applications, consistently meeting or exceeding monthly targets for deals closed and revenue generated.
- Provided expert guidance during complex transactions, navigating challenging situations to close deals successfully.
- Developed and maintained relationships with customers, lenders and other third parties.
- Evaluated loan requests and documents to verify accuracy and completeness.
- Assisted customers with completing loan applications and other paperwork.
- Processed loan applications and monitored progress from start to finish.
- Explained very technical financial information to applicants in easy to understand language.
- Approved loan applications based on customer creditworthiness and provided detailed financial advice.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
- Identified opportunities to cross-sell and upsell loan products to customers.
- Negotiated loan terms and conditions with customers to secure best deal.
Education
Bachelor of Science - Business Management
University of Santo Tomas
Skills
- Hiring manager collaboration
- Survey managers
- Recruit managers
- Manager consultation
- Creative thinking
- Multitasking
- Motivation
- Task prioritization
- Teamwork
- Continuous improvement mindset
- Expert financial analysis
- Team leadership qualities
- Excellent communication
- Automotive industry knowledge
- Ethical conduct
- In-depth credit knowledge
- Strong negotiation skills
- Customer relationship management
- Analytical thinking
- Lender Relations
- Customer Service
Timeline
Internet and Finance Manager
Valencia Acura
12.2021 - Current
Finance Manager
San Leandro Honda
04.2001 - 10.2020
Bachelor of Science - Business Management
University of Santo Tomas
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