Cassandra Nicole Manglona, MPA
Summerville,SC
Summary
Program management professional with proven track record in leading cross-functional teams and driving project success. Skilled in strategic planning, risk management, and resource allocation. Known for adaptability, problem-solving, and fostering collaboration to achieve results. Proficient in optimizing processes and aligning initiatives with organizational objectives.
Overview
13
13
years of professional experience
Work History
Community Services Division Program Manager
Charleston County Community Development and Revitalization
07.2023 - Current
- Lead the strategic management of over $10 million in ARPA, HUD, and foundation funds, ensuring compliance, accurate allocation, and alignment with organizational goals
- Oversee all aspects of HUD and ARPA grant management and financial tasks related to 8+ ongoing programs, including compliance review and disbursement of funds to over 75 partner organizations, ensuring adherence to federal regulations and funding guidelines
- Drive program success as the lead program manager for 8+ programs and initiatives, including the implementation and continued management of the national Just Home Project funded by the John D. and Catherine T. MacArthur Foundation, through strategic planning, cross-functional collaboration and leadership, monthly reporting, and financial management
- Expertly manage all phases of 8 grant-funded program lifecycles, from inception to close-out, including grant design, RFA/procurement process per 2 CFR 200 and FAR, contractual negotiations, compliance, and ongoing programmatic and financial monitoring
- Manage the department division of community services and develop a high-performing team of 3+ employees, managing all training and onboarding within team
- Conducted comprehensive program evaluations, identifying areas for improvement and recommending actionable solutions.
- Foster collaboration and oversee 8+ programs concurrently to ensure efficient execution and program success
- Spearheaded innovative problem-solving techniques that addressed challenges head-on, resulting in effective resolution measures.
- Innovate and implement new departmental leadership and financial management policies and drive enhancements in service delivery and operational efficiency
- Oversee the logistics and facilitation of the Community Development Advisory Board, providing leadership on key development initiatives and organizing all board activities and communications
- Develop and deliver comprehensive media, training materials, and resources for applicants seeking grant funding, ensuring clarity and accessibility, and technical assistance throughout the application process
- Demonstrated strong writing and presentation skills to develop briefs, memorandums and analytical reports for leadership and members of County Council
Housing and Community Program Administrator
Charleston County Housing and Neighborhood Revitalization
09.2022 - 07.2023
- Managed $4 million dollars over 4 housing and pandemic relief programs while supervising team of 2 staff members
- Ensured programmatic milestones and goals were met, including timely financial auditing and disbursements, application eligibility reviews, and team member performance evaluations, with regular reporting to upper leadership and presentations to County Council as needed
- Implemented and managed changes and interventions to ensure program goals were achieved and developed evaluation methods to assess program strengths and identify areas of program and procedural improvements
- Attended meetings, conferences, workshops, and training sessions and reviewed materials to become and maintain current federal guidelines and new developments relevant to programmatic processes
- Achieved a 50% increase in community engagement by launching targeted outreach initiatives with social media campaigns
- Improved community grant allocation efficiency by 30%, resulting in a better fund distribution across neighborhoods
Public Administration Liaison I
Charleston County Public Works
09.2021 - 09.2022
- Maintained consistent communication and coordination with department project managers and engineers, ensuring high-quality and transparent interactions with Charleston County residents
- Developed and implemented communication strategies to enhance community engagement for the Highway 78 Corridor Expansion Project, expanding access and outreach to a diverse resident base
- Elevated program visibility by 40% by spearheading community meetings and engagement strategies
- Managed and updated a network of seven departmental websites, covering capital projects, Stormwater, Transportation, and the Charleston Transportation Committee (CTC), ensuring accurate and timely information
- Founded and led an internal outreach committee of 8 members dedicated to fostering community trust through targeted education and engagement initiatives
- Provided administrative support to the customer service team, including resolving escalated citizen complaints and coordinating with relevant departmental divisions
- Organized and facilitated public meetings for transportation, stormwater, and other capital projects, including preparing and delivering print and virtual media presentations
Interim Assistant Principal/Recruiter
Learn4Life Charleston
06.2021 - 09.2021
- Transitioned from board member to interim position to provide structured support for the school during the start-up/implementation and recruitment phase
- Managed and executed social media campaigns, including content creation, to enhance engagement and visibility for recruitment initiatives
- Increased school event participation by 30% by integrating diverse community engagement strategies
- Supervised a recruiting team of 4 professionals during the school's startup phase, driving successful enrollment and outreach efforts
- Coordinated over 30 school events during the interim period, enhancing school reputation
- Oversaw operations, including hiring and training staff, ensuring the effective onboarding of educators, administrative personnel, and counselors
- Facilitated startup operations related to student resources and community needs, delivering detailed reports to the SC Charter School District and other key stakeholders
- Engaged with community members and stakeholders through meetings and public events, building partnerships to support enrollment and strengthen community ties
Bilingual Victim's Advocate/Caseworker
My Sister's House
10.2018 - 06.2021
- Facilitated the transition of women from high-risk domestic violence situations into emergency communal living settings, including comprehensive exit safety planning, coordination with law enforcement, transportation, and child safety measures
- Managed yearly caseload of over 120 women/family units
- Provided casework for up to 5 women/family units at a time, sourcing housing, employment resources, medical services, social benefits, and childcare/education, while advocating on behalf of clients within the community
- Triaged emergency crisis line calls, including intake screening for shelter programs, safety planning, and resource identification
- Provided case management and translation services for LEP Spanish-speaking clients, ensuring equitable access to therapy sessions and all outlined case management duties
- Assisted victims across Charleston, Dorchester, and Berkeley counties with preparing court petitions and navigating court processes
- Managed a team of 6 volunteer advocates, coordinating schedules, monitoring performance, collecting data, providing quarterly training, and documenting volunteer hours for grant reporting and accountability
- Developed and maintained a data organization system for documenting court interactions and supporting VAWA grant reporting and compliance
Bilingual Paralegal/Office Manager
Wern Lawyers
07.2016 - 10.2018
- Oversaw the management of 70+ cases across personal injury, workers' compensation, and litigation, ensuring timely and accurate handling of case files and documentation from intake to final disbursement/close-out
- Prepared legal pleadings, managed discovery, and completed forms for commissions and court, including conducting medical and legal research, creating projection charts, drafting legal memoranda, and handling time-sensitive projects
- Coordinated and executed all office translations, including translating independent medical examinations and depositions to ensure clear communication and compliance
- Managed office operations, including scheduling, overseeing the status updates of paralegal staff, coordinating responsibilities of two front receptionists, handling supply orders and budget management, and addressing technological issues with the server, Amicus, and phone system
Clinical Case Manager
Center for Environmental and Occupational Medicine
08.2015 - 07.2016
- Managed a caseload of 80+ patients, overseeing the documentation of patient vitals and extensive medical histories and maintaining confidential records in compliance with HIPAA guidelines
- Triaged urgent patient calls and inquiries, implementing health plans to address crises and ensure timely resolution of issues
- Developed and managed follow-up treatment plans and medication schedules, coordinating with healthcare providers to ensure comprehensive long-term care and project continuity
Middle School History Teacher
Charleston County School System
08.2012 - 07.2015
- Oversaw and achieved an 80% student pass rate on state tests by developing and implementing strategic educational programs and monitoring progress to ensure standards and skills were met
- Designed and implemented engaging lesson plans that catered to diverse learning styles and fostered student growth, leading to a 45% improvement in student performance
- Integrated technology into lessons to enhance student engagement and support the development of digital literacy skills
- Coordinated and managed the STEM program in partnership with the College of Charleston TECH fit program, organizing curriculum delivery for technology, CSS coding, and computer programming and ensuring alignment with program goals
- Designed and implemented mentorship and coaching programs to enhance student support and skill development, applying project management techniques to track progress, evaluate effectiveness, and make necessary adjustments
Education
Masters of Public Administration - Nonprofit Leadership And Grant Management
College of Charleston
Charleston, SC05.2022
Bachelor of Arts - Political Science And Spanish
University of Notre Dame
Notre Dame, IN05.2012
Skills
- Problem-solving
- Project management
- Detail-oriented
- Strategic planning
- Process improvement
- Team leadership and direction
- Training and development
- Data collection & research
Education/ Certifications
- Masters of Public Administration, Nonprofit Management and Program Development, College of Charleston, 05/01/21
- Bachelors of Arts, Political Science & Spanish Major, French Minor, University of Notre Dame, 05/01/12
- South Carolina Notary Public, 2027
- Charleston County Frontline Leadership Certification, Graduate of Charleston County Frontline Leaders Program, 05/01/24
Languages
Spanish
French
Work Preference
Work Type
Full TimeWork Location
RemoteImportant To Me
Work-life balanceCompany CultureFlexible work hoursPaid time offPersonal development programsCareer advancementWork from home optionPaid sick leaveQuote
We can not seek achievement for ourselves and forget about progress and prosperity for our community ... Our ambitions must be broad enough to include the aspirations and needs of others, for their sake and for ours.
Cesar Chavez
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
Microsoft Office Suite (Outlook, Word, Excel, etc)
Tableau
Adobe InDesign
Canva
ArcGIS
IBM SPSS
Foxit
Timeline
Community Services Division Program Manager
Charleston County Community Development and Revitalization
07.2023 - Current
Housing and Community Program Administrator
Charleston County Housing and Neighborhood Revitalization
09.2022 - 07.2023
Public Administration Liaison I
Charleston County Public Works
09.2021 - 09.2022
Interim Assistant Principal/Recruiter
Learn4Life Charleston
06.2021 - 09.2021
Bilingual Victim's Advocate/Caseworker
My Sister's House
10.2018 - 06.2021
Bilingual Paralegal/Office Manager
Wern Lawyers
07.2016 - 10.2018
Clinical Case Manager
Center for Environmental and Occupational Medicine
08.2015 - 07.2016
Middle School History Teacher
Charleston County School System
08.2012 - 07.2015
Masters of Public Administration - Nonprofit Leadership And Grant Management
College of Charleston
Bachelor of Arts - Political Science And Spanish
University of Notre Dame
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