Courtney Manzano
Senior at Dalton State College
Dalton,GA
Overview
2
2
years of professional experience
Work History
Continuous Improvement Intern
Mohawk Industries
Dalton, Ga
10.2020 - Current
- Work with a team of interns to improve production processes by driving consistency and increasing efficiency
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Identified issues, analyzed information and provided solutions to problems.
Board Member
Cat Club Inc
Dalton, Ga
04.2022 - Current
- Served as advocate and ambassador for the Cat Club by fully engaging, identifying, and securing resources and partnerships to advance the mission.
- Researched potential local, regional and national funders and assisted in relationship building.
- Focused teams on developing Trap Neuter and Release (TNR) programs.
Customer Service Associate
Kohl’s
Dalton, GA
08.2017 - 08.2020
- Initiated returns, exchanges, and sales.
- Trained and familiarized 10 new associates with company policies for returns, exchanges, and e-commerce transactions, to coordinate goals and provide direction for the organization.
Education
BBA - Management
Dalton State College, Wright School of Business
Dalton, GA05.2023
Skills
- Microsoft Office: Excel, Word, PowerPoint, Access
- Integrity and Transparency
- Leadership and People Development
- Quality Control Procedures
- Continuous Improvement Projects
- Customer Support
- Responding to Difficult Customers
Affiliations
President, Association of Latino Professionals for America (ALPFA)
2020 - Present
- Connect Dalton State students to fortune 500 companies by coordinating events such as networking, professional development, and academic coaching.
- Coordinate sponsorship for 6 students to attend ALPA's National Convention 2022.
Senator, Student Government Association (SGA)
2020-2022
- Advocated for students through diversity initiatives that led to the creation of a Student Minority Alliance between multiple student organizations.
- Served on the Athletics Committee and provided insight that helped address the decrease in student participation in athletic events.
Secretary, Latin American Student Organization (LASO)
2019-2021
- Coordinated meetings by reserving locations, sending out email invites, and printed meeting agendas.
- Chaired the Events committee and helped coordinate three campus events.
Languages
Spanish
Native or Bilingual
Timeline
Board Member
Cat Club Inc
04.2022 - Current
Continuous Improvement Intern
Mohawk Industries
10.2020 - Current
Customer Service Associate
Kohl’s
08.2017 - 08.2020
BBA - Management
Dalton State College, Wright School of Business