Hi, I’m
Caren Mares
Assistant General Manager
Denver,CO
Summary
Accomplished customer service professional with over 6 years of experience in management. Demonstrated leadership skills in high-volume environments, excelling in team development and operational efficiency. Known for delivering exceptional guest experiences to 500+ daily visitors through effective inventory management, staff training, and budget oversight. Skilled in implementing customer service excellence standards, adept at navigating flexible scheduling and emergency protocols in fast-paced settings while maintaining operational standards.
Overview
10
years of professional experience
12
years of post-secondary education
Work History
Panera Bread
Assistant General Manager- People Specialist
06.2023 - Current
Job overview
- Managed high-volume operations serving 500+ daily customers, achieving customer satisfaction and directly supporting General Manager in all operational aspects
- Executed emergency response protocols and safety procedures, serving as primary contact during critical situations
- Developed and executed comprehensive staff training programs for 25+ team members, significantly improving employee retention and enhancing overall service efficiency
- Collaborate with Management on staff scheduling, inventory management, people development, succession planning and operational planning
- Maintain comprehensive knowledge of menu offerings and promotions to effectively inform staff and customers
- Coordinated scheduling and coverage for holidays and peak periods, ensuring 100% staffing coverage during critical operational hours
- Hire and train new team members while keeping existing team members motivated, energized, and promote career development
Panera Bread
Team Manager
08.2019 - 06.2023
Job overview
- Led and supervised a team of 20+ employees, ensuring exceptional customer service and positive visitor experiences
- Managed crowd flow during peak hours by implementing efficient operational strategies
- Resolved complex customer service issues while maintaining professionalism and a solution-oriented approach
- Coordinated staff scheduling and break coverage to ensure optimal customer service at all times
- Functioned as Manager on Duty , handling opening and closing procedures and emergency protocols
- Tracked and analyzed performance metrics , generating weekly reports that informed operational improvements
- Maintained inventory levels and organized resources to ensure operational efficiency
Panera Bread
Cashier/Team Lead Trainer
05.2016 - 08.2019
Job overview
- Trained and mentored new team members using positive and encouraging techniques
- Developed and implemented customer service best practices for front-of-house operations
- Maintained stability under pressure while efficiently handling multiple customer requests
- Worked flexible schedules including evenings, weekends, and holidays to meet business needs
- Collected and analyzed customer feedback to customer feedback to enhance visitor experience
- Operated POS cash register and equipment to collect payments.
Sharpshooter ImagingDenver, CO
Retail Sales Associate/Photographer(Seasonal)
06.2016 - 08.2016
Job overview
- Created memorable experiences for visitors through personalized service and attention to detail
- Responded immediately to guest requests, expectations, and needs
- Collaborated with team members to achieve company goals and enhance visitor satisfaction
- Managed customer flow during high-volume periods at a popular Denver tourist attraction
Dave and Busters
Customer Service Associate
02.2015 - 06.2016
Job overview
- Maintained merchandise organization across multiple areas, achieving 100% inventory accuracy
- Communicated effectively with diverse customer base, contributing to positive visitor experiences
- Operated POS systems with accurate ticket count tracking, informing customers of accumulated points on their game cards and managing account balances efficiently
- Provided timely and accurate service in a fast-paced entertainment environment
- Maintained a high level of product knowledge, providing accurate information to customers
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback
Education
Beaufort County Adult EducationBluffton, SC
GED
05.2001 - 08.2013
Skills
Team Leadership & Development
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Timeline
Assistant General Manager- People Specialist
Panera Bread
06.2023 - Current
Team Manager
Panera Bread
08.2019 - 06.2023
Retail Sales Associate/Photographer(Seasonal)
Sharpshooter Imaging
06.2016 - 08.2016
Cashier/Team Lead Trainer
Panera Bread
05.2016 - 08.2019
Customer Service Associate
Dave and Busters
02.2015 - 06.2016
Beaufort County Adult Education
GED
05.2001 - 08.2013
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