Hi, I’m
Caren Mares
Assistant General Manager
Denver,CO
Summary
Accomplished customer service professional with over 6 years of experience in management. Demonstrated leadership skills in high-volume environments, excelling in team development and operational efficiency. Known for delivering exceptional guest experiences to 500+ daily visitors through effective inventory management, staff training, and budget oversight. Skilled in implementing customer service excellence standards, adept at navigating flexible scheduling and emergency protocols in fast-paced settings while maintaining operational standards.
Overview
10
years of professional experience
12
years of post-secondary education
Work History
Panera Bread
Assistant General Manager- People Specialist
06.2023 - Current
Job overview
- Managed high-volume operations serving 500+ daily customers, achieving customer satisfaction and directly supporting General Manager in all operational aspects
- Executed emergency response protocols and safety procedures, serving as primary contact during critical situations
- Developed and executed comprehensive staff training programs for 25+ team members, significantly improving employee retention and enhancing overall service efficiency
- Collaborate with Management on staff scheduling, inventory management, people development, succession planning and operational planning
- Maintain comprehensive knowledge of menu offerings and promotions to effectively inform staff and customers
- Coordinated scheduling and coverage for holidays and peak periods, ensuring 100% staffing coverage during critical operational hours
- Hire and train new team members while keeping existing team members motivated, energized, and promote career development
Panera Bread
Team Manager
08.2019 - 06.2023
Job overview
- Led and supervised a team of 20+ employees, ensuring exceptional customer service and positive visitor experiences
- Managed crowd flow during peak hours by implementing efficient operational strategies
- Resolved complex customer service issues while maintaining professionalism and a solution-oriented approach
- Coordinated staff scheduling and break coverage to ensure optimal customer service at all times
- Functioned as Manager on Duty , handling opening and closing procedures and emergency protocols
- Tracked and analyzed performance metrics , generating weekly reports that informed operational improvements
- Maintained inventory levels and organized resources to ensure operational efficiency
Panera Bread
Cashier/Team Lead Trainer
05.2016 - 08.2019
Job overview
- Trained and mentored new team members using positive and encouraging techniques
- Developed and implemented customer service best practices for front-of-house operations
- Maintained stability under pressure while efficiently handling multiple customer requests
- Worked flexible schedules including evenings, weekends, and holidays to meet business needs
- Collected and analyzed customer feedback to customer feedback to enhance visitor experience
- Operated POS cash register and equipment to collect payments.
Sharpshooter ImagingDenver, CO
Retail Sales Associate/Photographer(Seasonal)
06.2016 - 08.2016
Job overview
- Created memorable experiences for visitors through personalized service and attention to detail
- Responded immediately to guest requests, expectations, and needs
- Collaborated with team members to achieve company goals and enhance visitor satisfaction
- Managed customer flow during high-volume periods at a popular Denver tourist attraction
Dave and Busters
Customer Service Associate
02.2015 - 06.2016
Job overview
- Maintained merchandise organization across multiple areas, achieving 100% inventory accuracy
- Communicated effectively with diverse customer base, contributing to positive visitor experiences
- Operated POS systems with accurate ticket count tracking, informing customers of accumulated points on their game cards and managing account balances efficiently
- Provided timely and accurate service in a fast-paced entertainment environment
- Maintained a high level of product knowledge, providing accurate information to customers
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback
Education
Beaufort County Adult EducationBluffton, SC
GED
05.2001 - 08.2013
Skills
Team Leadership & Development
Crowd Management & Operational Efficiency
Customer Service Problem Resolution
Staff Training & Mentoring
Microsoft Office Suite (Word, Excel, Outlook, Teams)
Adaptability & Flexibility
Emergency Response & Safety Protocols
Communication & Interpersonal Skills
Training Program Development
Scheduling
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Assistant General Manager- People Specialist
Panera Bread
06.2023 - Current
Team Manager
Panera Bread
08.2019 - 06.2023
Retail Sales Associate/Photographer(Seasonal)
Sharpshooter Imaging
06.2016 - 08.2016
Cashier/Team Lead Trainer
Panera Bread
05.2016 - 08.2019
Customer Service Associate
Dave and Busters
02.2015 - 06.2016
Beaufort County Adult Education
GED
05.2001 - 08.2013