Developed strong organizational and communication skills in educational setting, seeking to transition back into educational field. Adept at managing schedules and coordinating daily activities, with significant experience in multitasking and problem-solving. Looking to apply and further develop these skills in new and challenging environment.
Overview
30
30
years of professional experience
Work History
Front End Coordinator
Weis Markets Inc
06.2024 - Current
Enforced company policies attentively while also remaining empathetic toward customer concerns or complaints.
Monitored cash registers regularly for accuracy, reducing discrepancies in financial records at the end of each shift.
Provided expert service when greeting customers, answering phone calls and handling issues.
Improved customer satisfaction by efficiently managing front-end operations and addressing concerns promptly.
Oversaw implementation of loss prevention measures within the department—reducing instances of theft or fraud affecting the bottom line.
Optimized organizational systems for payment collections, deposits, and recordkeeping.
Lead Checkout Coach/Cash Office Clerk
Giant Food Stores
04.2018 - 04.2024
Assisted in resolving escalated customer issues quickly and professionally, maintaining high levels of customer satisfaction throughout the resolution process.
Managed cash handling procedures, ensuring accuracy and accountability for all transactions while minimizing the risk of loss.
Submitted reports to senior management to aid in business decision-making and planning.
Reduced cash discrepancies through meticulous record-keeping and thorough reconciliation of daily transactions.
Exhibited strong attention to detail while balancing multiple tasks simultaneously within a fast-paced work environment successfully.
Promoted an organized workspace, maintaining clean work areas that supported optimal productivity levels throughout the day.
Safeguarded company assets, securing cash storage areas and adhering to loss prevention policies consistently.
Supervised office inventory levels, ordering supplies as needed while adhering to budget constraints effectively.
Child Development Director
Hanover YMCA
09.2011 - 04.2018
Partnered with parents, providing consistent updates on their child''s progress and offering support as needed.
Promoted a culture of continuous improvement by establishing performance goals for staff members and encouraging ongoing reflection on teaching practices.
Led team meetings to foster collaboration among staff members, promoting professional growth and improved instruction techniques.
Coordinated resources for classrooms, including materials procurement and organization of learning spaces.
Increased family involvement in educational activities through effective outreach efforts like newsletters, parent conferences, and regular communication.
Served as a mentor for new staff members, sharing expertise in child development practices to support their success in the role.
Center Director
Celebree Learning Centers
11.2007 - 07.2011
Promoted positive company image and established reputation as provider of choice for educational programs in greater community.
Developed strong community relationships to support center programs and initiatives.
Led team of educators in creating innovative curriculum that aligned with state standards and promoted student success.
Increased staff productivity with regular training sessions, clear expectations, and constructive feedback.
Oversaw daily operations, streamlining processes for increased efficiency and effectiveness.
Kept facility in compliance with all applicable standards and laws.
Managed center budget for optimal resource allocation and financial stability.
Developed and implemented emergency response plans for disasters, security issues, and injuries.
Center Director
Kindercare Learning Centers
09.1994 - 06.2006
Promoted positive company image and established reputation as provider of choice for educational programs in greater community.
Developed strong community relationships to support center programs and initiatives.
Oversaw daily operations, streamlining processes for increased efficiency and effectiveness.
Kept facility in compliance with all applicable standards and laws.
Enhanced center performance by implementing strategic plans and monitoring progress towards goals.
Implemented data-driven decision making to improve overall center performance in key areas.
Achieved accreditation requirements by ensuring compliance with state and federal regulations.
Managed center budget for optimal resource allocation and financial stability.
Education
No Degree - ECE and business
Penn State University
Harrisburg, PA
01.2016
Bachelor of Science - Elementary Education
West Chester University
West Chester, PA
01.1988
Skills
Record Keeping
Organization
Customer service
Verbal and written communication
Telephone etiquette
Microsoft Applications (word, publisher, outlook, excel)
Timeline
Front End Coordinator
Weis Markets Inc
06.2024 - Current
Lead Checkout Coach/Cash Office Clerk
Giant Food Stores
04.2018 - 04.2024
Child Development Director
Hanover YMCA
09.2011 - 04.2018
Center Director
Celebree Learning Centers
11.2007 - 07.2011
Center Director
Kindercare Learning Centers
09.1994 - 06.2006
No Degree - ECE and business
Penn State University
Bachelor of Science - Elementary Education
West Chester University
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