C. Matt Higham - BSBA
New Caney,TX
Summary
Dedicated military veteran skilled at leading a team to achieve customer driven results and complete, time sensitive projects in a fast paced time sensitive environment. Highly motivated to leverage 9 years of experience and achievements in operations management, safety, and customer service. Expertise in exceptional leadership, resolving problems and positive team building adept at developing and motivating staff. Thrives in environments requiring relationship building, problem solving and attention to detail. Strong communication, project management, conflict resolution, and networking/interpersonal skills.
Overview
18
18
years of professional experience
Work History
Customer Care Representative
Lennar/ Village Builder
Falls at Imperial Oaks, Spring, TX
08.2015 - Current
- Conduct homeowner walk-throughs, acquainting homeowner with operation and maintenance of home systems Coordinate with the Construction Department staff and contractors in the completion of walk-through repairs within five (5) days.
- Schedule inspections with homeowners, assess routine warranty claims and follow through to completion all service requests within seven (7) days.
- Manage subcontractor performance and repairs while maintaining friendly & professional customer interaction.
- Provide accurate and timely information to Customer Care Manager on progress and scopes of work.
- Maintains positive homeowner relationships and provide homeowner with knowledgeable, timely and professional service.
- Evaluate subcontractor and product performance.
- Maintain friendly and professional customer interactions in processing 455+ service requests.
Health, Safety, Environmental Coordinator
Nabors Completion Production Services
Pleasanton, TX
05.2014 - 06.2015
- Conducted daily, monthly, and semi-annual DOT and facility inspections for Logistical Trucking Operations.
- Supervised and managed Three Rivers Trucking Operation 's safety and accident records.
- Implemented a monthly safety inspection program used by more than 6 organizations to confirm operating procedure compliance.
- Led over 60 safety accident investigations identifying conditional and behavioral discrepancies in operational policy, procedures and best practices.
- Conducted Root Cause Analysis's and developed course of corrective actions for accidents saving $22K per case.
- Planned, assembled, conducted monthly safety training, awareness, and initiatives for 125 personnel.
- Seamlessly worked with VP of Business Development as PM to achieve time critical goals for installation of $10M Regional Dispatch Center.
Commissioned Officer - Captain
United States Air Force
05.2007 - 02.2014
- Held full accountability for command and control of daily operations of Missile Warning Operations Center, overseeing 20 military personnel.
- Executed flawless space control and missile warning operations, employing $1.6B radar system.
- Advised the Director of Operations on operational and emergency matters as Emergency Operations Executive Officer.
- Developed evaluation criteria for Emergency Management program and conducted realistic, integrated exercises.
- Conducted initial and bi-annual training of 20 military personnel as Communications Security Program Lead.
- Led 20 military operators and 125 civilian workforce to provide critical space surveillance and missile warning for 24/7 operations for maintenance, communications, civil engineering and security centers.
- Identified critical evaluator, instructor, and sponsor qualifications in personnel to ensure suitable appointment to positions.
- Operational Efficiency -Saved $100K by charting path to consolidate positions and identifying optimal equipment configuration.
- Effectively advocated base requirements and quality of life upgrade funding during visit by AFSPC/CC and 10DVs.
- Verified missile warning mission reliability with 6 agencies and performed 18 weapon system diagnostic tests.
- Analyzed and tracked 100 satellites and 1,200 objects, confirming orbits for intelligence center.
- Completed 270+ combat missions as missile combat crew on nuclear alert.
- Led 5 combat-ready missile crews on nuclear alert and ensured crew's proficiency, performance and professional development.
- Accountable directly to the President, Secretary of Defense & Commander US Strategic Command for launch actions of 50 Intercontinental Ballistic Missiles upon direction.
- Maintained effective communications in managing, and directing day to day operations in maintenance, security, and safety for 5 Missile Alert Facilities, 50 Launch Facilities and 80+ personnel
- Conducted re-targeting actions and prompt global strike operations, utilizing up to 50 nuclear missiles with zero errors.
Education
Bachelor of Science - Business Administration
United States Air Force Academy
2007
Accomplishments
Hand selected for interim Director of Operations - #1 of 14 Company Grade Officers.Space Operations Flight Commander
Nuclear Operations Squadron Command Post CommanderNuclear/ Space Operations Crew CommanderTop Secret NCI/SI Clearance 97.78% Customer Service Post Closing Survey Score
Nuclear Operations Squadron Command Post CommanderNuclear/ Space Operations Crew CommanderTop Secret NCI/SI Clearance 97.78% Customer Service Post Closing Survey Score
Timeline
Customer Care Representative
Lennar/ Village Builder
08.2015 - Current
Health, Safety, Environmental Coordinator
Nabors Completion Production Services
05.2014 - 06.2015
Commissioned Officer - Captain
United States Air Force
05.2007 - 02.2014
Bachelor of Science - Business Administration
United States Air Force Academy
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